Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

August 23, 2019

Really nice to see how my customers behave! I recommend this app to other entrepeneurs! :) I got the suggestion from a friend to install this.

Topjewels.be
Belgium
About 2 months using the app
June 21, 2019

this is a good app.dont think twice and use it because they give us perfect service without charging

My storeLK
Sri Lanka
About 2 months using the app
January 5, 2021

I'm hoping that this app will allow me to gain more insight into our customer's actions. I've read great things and expect great things.

Black With No Chaser Shop
United States
Over 3 years using the app
CartKit replied January 5, 2021

Thank you for installing Better Replay, we appreciate it! If you have any questions or if you experience any issues, please reach out at replay@cartkit.com

Edited August 23, 2019

Wow! I love this app. I can't believe that it's FREE! I was using lucky orange for a while paying monthly.

Amora Divina
France
About 2 months using the app
August 19, 2020

Great app. Simple interface and no glitches. Also 10,000 views is quite a lot.
Good job guys.

Couple of features to add are a) to be able to delete recordings and b) not record your own session.

VOGUEKOMPANY
United Kingdom
About 2 months using the app
June 26, 2019

LOVED IT. WOULD LIKE MORE SESSIONS TO VIEW BEFORE BEING ASKED TO PROVIDE A REVIEW. FUNCTION WORKS WELL.

Get Ready For School Australia
Australia
About 2 months using the app
January 8, 2020

This app really does what it says. I can actually see what's going on when customers go on my store.

Webrand
South Africa
About 2 months using the app
December 30, 2019

This a great way for me to know how my customers navigate the website and what I need to market to my customers.

4uoffers
United States
About 2 months using the app
November 14, 2023

Love the app, and the service. Its supper useful.

Kloudy Kids
United States
About 1 month using the app
Edited November 2, 2019

its good no complaints as of yet. some detail about what I did or did not enjoy about using this app is that it shows real time.

SplurgeCustoms
United States
About 2 months using the app