Reviews (2,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.
Refine
-
By rating
Really wonderful app. Looking forward to use this app more and get more insights from all my customers and see how it goes. As of now love the app works well
I have just installed this, and I am 100% sure that this is going to help me identify the problems the customers face on my site.
This app boosted my sales, as i am now able to see why my customers weren't converting. If you're having problems with conversions download this app! I liked how it showed you every detail of your customers visit even where they clicked! I did not enjoy how delayed it was sometimes.
Great product very easy to use. I have no problems or issues so far. I would highly recommend to anyone starting up a website.
Love the app! Super excited to see how it helps us with sales and figuring out the traffic of our customers!
Great app so far - seems to be doing a good job, recordings are coming through fine and you can see skip straight to whatever page you like which is a nice feature. Oh and it's free - what more can you ask!
We only just enabled betterplay and we have been able to get a grasp of our site visitors behaviour. The app shows what activity your visitors engage in when they visit your store. For us, it helped to show visitors had been directed to a wrong landing page for a product promotion and we're able to fix this. Thank you betterplay.
I just installed this app and appears to be working great. 1st day and I can see what my customers see and change my theme a bit. Awesome!
fantastic i use just to try and now i'm gonna use with my new shop and see how does actually do! thanks
So far, so good. I'll leave a more detailed review after I've had a good amount of time with it. I've only watch 1 recording and it seems great.