Reviews (2,731)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

February 24, 2020

Really cool app. Works for what I need it! It simple and record cxs interaction with the page well

Petjoyment!
United States
About 1 month using the app
August 26, 2020

This is does work and get the job done. I love the interface and simplicity of us. Definitely recommend.

Adorable Cute Plushies
United States
About 1 month using the app
June 6, 2021

Awesome app!!! Highly recommended for any business!!! You can see everything and it helps your business alot!!!

The Mink Lash Palace
United States
About 1 month using the app
July 19, 2019

Excelente app , da pra visualizar tudo o que o cliente ver, e planajar acao para conter o tempo de rejeição na loja, estou a avaliando cada usuario , espero poder converter em mais vendas

Scarlat Store
Brazil
About 1 month using the app
Edited May 14, 2020

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Golden Flicker
Spain
About 1 month using the app
August 24, 2020

This app is awesome. I usually get lots of abandoned checkout and poor conversion rate. Ten I installed the app and it was a game changer. I noticed that it was because of my high product price and long checkout process then I have to reduce the price and made my checkout process shorter and easier. Then my conversion rate and sales skyrocketed. I love the app.

misscozyhome
Nigeria
About 1 month using the app
September 1, 2019

Loving this app so far! I'm able to see what customers do during the session. It's helpful to improve website and adjust a few things according to customer's behavior.

Majil
United States
About 1 month using the app
May 2, 2020

I use this app to view where customers are focusing their attention at. I would like to see email info so that way I get a better understanding if my competitors are viewing my page.

Manzo's Holistic Shop
United States
Over 1 year using the app
April 24, 2019

Love to watch my costumers how they interact with the website. 5 star free app . I was amazed i'ts pretty fantastic.

Perfect Vapens
United States
About 1 month using the app
Edited June 4, 2021

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Update 05. June 2021
In an email conversation, the changes were explained to me in more detail because of privacy concerns. These are described on the website, but it remains that data is requested and accessed, which are irrelevant. The app has received a nice update and the UI is much better. At the same time, more features have been added. I have installed the app again and will look at it again. But I am still skeptical about privacy.
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Update 27. February 2021 I was a bit surprised when I wanted to open the app today, after a long absence, and was prompted to reinstall the app because the already installed one no longer works. In addition, the app wants to access data that are completely irrelevant to the function of the app, just to grab customer data! Why? This is a no-go for me! A deterioration towards my customers and data protection, even if the app can be used for free. For this 1 star and deleted.
************************** All in all a good app, but the rendering in the desktop browser is not correct, as it shows the mouse always in the wrong position. There is for sure more potential in this app, but for a free app, it is really good. Not sure if during the recording session the shop was slower. Maybe it was just a feeling. PRO
+ FREE!
+ Helpful to find errors, navigation problems or other issues
+ Very clear and understandable UI CONTRA
– Rendering not correct in a desktop browser (Firefox 75 on Mac OS X 10.13.6) and iPhone 11 Pro iOS 13.4.1, the mouse is offset visible
– Implemented videos on product pages are not recorded (JavaScript Error)
– Form fields and search field are not readable, only stars are visible, even if it's not a password field. Would be good to see, to check if people write wrong search string for example (search string is visible in the dropdown history)
– Would be nice to have a timeline in the progress bar to check how long a user stops browsing at some point (e.g. when they read info or article)
– The first 30% of a record was idle time and was not skipped. The whole record was (11 min), 30% of 11min is a long time not skipped. Thanks to the developer for this great app, I will continue using and hope you will find a solution to the issues.

shopany
Switzerland
Over 2 years using the app
CartKit replied March 2, 2021

Hi! We truly appreciate your message. We did experience an issue with the login over the past couple of days but it was resolved as soon as we noticed.

We addressed your concerns via email and we're looking forward to your reply! :)