Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

March 11, 2022

It works, but lacking documentation on how to use the advanced features. Not worth the $30 in my opinion. I'd say between this one and lucky orange, which are the only two I've used, lucky orange is a bit better.

SliceMagic
United States
About 2 years using the app
CartKit replied March 11, 2022

Hi! We thank you and we do appreciate your feedback! We sincerely apologize for any inconvenience this has caused you.

We've sent an email and we're looking forward to hearing from you.

CartKit Team

August 11, 2019

this app is very handy for understanding the needs of the customer and boosting sales :) it came in handy

MrRagz
United Kingdom
26 days using the app
January 10, 2020

Great app so far to track conversions. Would recommend to anyone interested in improving conversions.

International Images
United States
26 days using the app
March 6, 2021

All our recordings had gone, I left a message. Next day all was fixed. Thank you for sorting this out for us.

Hector and Bone
United Kingdom
About 1 year using the app
Edited September 28, 2019

Must have app!! Understand your customers easily and get feedback on each visit with session recording.

ahlastore2019
Algeria
26 days using the app
November 16, 2020

Really like this app! Comes in very handy to see what your customers are doing and how to improve this.

Meubelen Robbrecht
Belgium
26 days using the app
June 15, 2020

great app, happy that i find replay live sessions - it will defo help to optimize my store and higher my conversion rate. THANKS

Fckerwear™
United States
26 days using the app
December 15, 2019

A bit confusing at the beginning because couldn't find where to find what customers are seeing.
But now I got it.
You get the see a replay VIDEO of the customers journey on your site.
Very helpful and FREE !! HURRAY

8PortsCharger
Belgium
26 days using the app
March 30, 2023

Peek! is a very good app. It enabled me to understand more about my customers. Customer support was also great. I highly recommend.

Bounce House for Sale
Canada
26 days using the app
December 14, 2022

So far I'm really liking what I see. The metrics will be extremely helpful. Thank you for all the help

Desert Rose Escapes
United States
26 days using the app