Reviews (2,731)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

March 7, 2020

This app really helped me to see the real-time movements of each customer's visit so that I can make more informative decisions to either readjustment or corrects

Vintage Chic Jamaica
Jamaica
Over 1 year using the app
August 18, 2020

First time I've used an app to track customer journeys though my site and its working perfectly. Easy to install and set up, (well there is no set up - just turn it on!)

I've seen a couple of customer visits already.

Reference to Heatmap may be misleading if you are expecting some fancy reporting but as a free, session recording feature, it's faultless.

Pet Deal Hunter
Ireland
27 days using the app
September 7, 2023

Best support ever

nitroushub
Egypt
27 days using the app
May 7, 2020

pretty good to see how people are acting on your website etc. recommend for whoever is starting up and needs to know how they are performing

Hoodieoftheday
Canada
27 days using the app
September 14, 2019

best app ever works great in my store keep up the great work have a wonderful day enjoy drop shipping

ultamatesuperstore
Canada
27 days using the app
May 5, 2021

The set up was fairly simple. Now waiting on customers and conversion
The set up was fairly simple. Now waiting on customers and conversion

AUCTIONS SPEAK
United States
About 1 year using the app
August 23, 2019

love that this app is free! has helped me make some changes to my site that should improve customer experience.

olive + pepper
United States
27 days using the app
October 22, 2022

Great app I don't know why i didn't download this before best app ever would definitely recommend to everyone!

Bargainplace
United Kingdom
27 days using the app
March 11, 2022

It works, but lacking documentation on how to use the advanced features. Not worth the $30 in my opinion. I'd say between this one and lucky orange, which are the only two I've used, lucky orange is a bit better.

SliceMagic
United States
About 2 years using the app
CartKit replied March 11, 2022

Hi! We thank you and we do appreciate your feedback! We sincerely apologize for any inconvenience this has caused you.

We've sent an email and we're looking forward to hearing from you.

CartKit Team

August 11, 2019

this app is very handy for understanding the needs of the customer and boosting sales :) it came in handy

MrRagz
United Kingdom
26 days using the app