Reviews (2,738)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

September 25, 2019

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Jiangdaishop
Hong Kong SAR
11 days using the app
October 28, 2019

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IntandShop
Mexico
11 days using the app
Edited August 28, 2019

When it works it's a great app and very useful. It shows exactly how customers navigate the store so you can adjust. However, recently it has alot of my vistors' sessions arent showing up. I was looking for the recordings of people who made a purchase and many of them did not show up

EXOShealth
United States
6 months using the app
Edited September 30, 2019

It's a pain to have to manually refresh the page in order to see the most recent sessions. Otherwise, great!

Everviolet
United States
6 months using the app
July 22, 2019

Cool app, it really shows you EVERYTHING. I'm overall very happy with how well it works and how easy it is to use!

SnailMagic
United States
11 days using the app
April 19, 2020

This has to be the coolest thing since sliced bread lol. Will not be something that I keep - but it sure helps to get an overview of what customers are attracted to / or not - while you are in the process of designing and adding products :) Thanks for the opportunity to try it out!! https://www.steelewizardcreation.com

Steele Wizard Creation
United States
11 days using the app
July 29, 2020

This app helped me right out of the gate. I was getting lots of visitors but no sales. I watched the replays and immediately saw the problem. Buyers kept clicking on my reviews. My website is new so I didn't have many. I uninstalled the reviews app altogether and got my first sale within an hour!

Stacy Sweet NY
United States
11 days using the app
November 24, 2020

one of the best app in shopify app store it will help you to retain your customers and get clear the flaws that reduce your sale. highly recommended

Murxhad
United Kingdom
11 days using the app
October 10, 2023

Quick and responsive support

Pretty Good Amateurs
Canada
11 days using the app
August 26, 2020

I have having a low conversion rate and this app lets me replay customer session recording, hence I can see whats wrong with the page and then improve it.

Easy-WFH
India
11 days using the app