Reviews (2,664)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

August 30, 2019

Just installed. Exciting functionality. I am sure this will help serve customers better. Instant view to the pages that confuse customers

Elegant Lighting
Australia
About 4 years using the app
Edited October 13, 2019

Appena installata e testata. sembra funzionare bene, vediamo nel lungo periodo ma sembra promettere bene!

kashop.it
Italy
About 4 years using the app
June 9, 2019

This is a good app for a free version. I still wonder why my customers leave but I have found issues with my website, so it's helpful.

Monarch Graphics & Design
United States
Almost 4 years using the app
October 28, 2023

⭐⭐⭐⭐⭐

AF-C
Germany
About 1 month using the app
September 15, 2019

muy buena aplicacion muy buena aplicacion muy buena aplicacion muy buena aplicacion muy buena aplicacion

acmoladesign
Spain
Almost 4 years using the app
May 6, 2019

I didn't know I needed this, until I added the app. So cool how you can view the sessions. Just downloaded and already working perfectly! Thanks!

Tea and Becky
United States
Almost 4 years using the app
May 21, 2020

Very simple and easy to use, most importantly it is free. I can analyze how my customer navigate my online shop

Mochic
United Kingdom
Almost 4 years using the app
Edited July 29, 2020

A really great app. It has been very helpful for us to make our work efficient. I would like to continue using it.thank you! .

SABAO Online Shop
Japan
Over 3 years using the app
July 12, 2020

This "Screen Recorder" app is fantastic! So useful to see what my customers are doing on my website and what parts they're focusing on.

My only issue is that it has session limits. Although this wouldn't normally be a problem. I want to see what customers do on my store when I make certain adjustments or maybe even what different types of customers do once coming to my store from an advert.

Another good feature would be to filter by the tags and date.

Apart from that, it's all great for a free app that all you need to do is install on your store, press enable and leave it.

Love By Letterbox
United Kingdom
Over 3 years using the app
Edited November 14, 2019

This did just what I needed it to do. Easy to use and great value! Thank you! This app is helpful to understand the behavior of site visitors and to get a grasp of where they usually fall off.

Wanderer Traveling Boutique
United States
Over 3 years using the app