Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to provide insights into customer behavior through replay and survey features. They find the real-time replay feature useful for identifying website issues and appreciate the customizable survey for direct customer feedback. The app is praised for its user-friendly interface, efficient performance, and excellent customer service. It offers a free plan, but many find it valuable enough to upgrade. It's particularly beneficial for new businesses, described as a game-changer for boosting productivity and understanding customer journeys.

September 11, 2019

Excellent - works exactly as promised! Quick to install with no issues at all. Quite revealing in terms of what it shows.

southerncrosspetservices
Australia
9 minutes using the app
April 16, 2021

good app thanks ypu 111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

VieMate
Germany
9 minutes using the app
June 18, 2020

Hi, just installed Replay Live. Wow - gave it a test drive, can't wait to get some real customer sessions to review! Kudos for making such a great app available for free!

Jensen Beds Store
United Kingdom
8 minutes using the app
November 19, 2020

Highly recommend as it will help with sells. Awesome app! Great insight as to all the abandoned checkouts.

Gracee Boutiquee
United States
8 minutes using the app
April 19, 2020

Excellent app would definitely recommend. Allows me to improve my store in terms of layout and usability.

Super Duper Candle Company
United Kingdom
8 minutes using the app
July 11, 2020

Great concept. Seems to work exactly as advertised. It is a great tool to understand how to enhance your site.

Ánimo 925
United States
6 minutes using the app
Edited November 18, 2019

Amazing and FREE! Love it,thank you so much. So far so good. Setup is very quick and it works right away.

Viviane Guenoun
United States
6 minutes using the app
January 12, 2020

Very easy to use and great insight into how to better serve our customer. Would certainly recommend to others.

Seek Dry Goods
United States
6 minutes using the app
May 15, 2020

so far so good, i installed it and really works fine, but this is my first day using the app, i will update if anything else. thank you !

MamySports
United States
6 minutes using the app
December 20, 2019

Great app, works perfect :D use it all the time now and would like to continieu using it, it is very good :D

sorenblaesbjerg
Denmark
6 minutes using the app