Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

April 12, 2023

Just get started, but the customer service is great, will say more after using it! ………………………………………….thanks

bynanjewelry
Germany
10 minutes using the app
November 13, 2020

DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!! DOPE AF!!!

Triple Coffee Co.
United States
10 minutes using the app
August 20, 2019

this app is pretty good and is really able to help show what costumers are doing on your site. only downside is i feel like the clips are a bit shorter and doesn't fully show the whole session always

Melwins.dk
Denmark
About 3 hours using the app
April 16, 2021

good app thanks ypu 111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

VieMate
Germany
9 minutes using the app
September 17, 2020

It doesnt show pop ups, exactly what I wanted to see... It took me good 10 minutes to run my own tests using VPN to get it.

The rest is OK I guess.

Halloween Suits™
Netherlands
About 4 hours using the app
CartKit replied September 19, 2020

We appreciate your feedback! Better Replay does not record certain actions due to privacy regulations.

June 18, 2020

Hi, just installed Replay Live. Wow - gave it a test drive, can't wait to get some real customer sessions to review! Kudos for making such a great app available for free!

Jensen Beds Store
United Kingdom
8 minutes using the app
November 19, 2020

Highly recommend as it will help with sells. Awesome app! Great insight as to all the abandoned checkouts.

Gracee Boutiquee
United States
8 minutes using the app
April 19, 2020

Excellent app would definitely recommend. Allows me to improve my store in terms of layout and usability.

Super Duper Candle Company
United Kingdom
8 minutes using the app
Edited May 28, 2020

looks good. didnt use it yet . . . . .. . . . . . . . . . . . . . . . gg. . . . . . . . . . . . . .. . .

POSAA
Germany
About 2 hours using the app
October 17, 2020

It works but not in real time way. And it can not be refreshed from the same window. Must go back to open again from Shopify platform.

Reasontek
United States
About 3 hours using the app
CartKit replied October 19, 2020

Hi! We appreciate your feedback. We're actually investigating this situation.