Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited August 22, 2019

Very easy to use, helpful application. I can see where the customers spend time on my website. Highly recommended. Thanks.

Asy Furniture
United States
About 1 year using the app
Edited May 1, 2020

the best app on Shopify, it works very well, smooth, the recording is very helpful and reliable, thank you so much

sunshineshoppe.in
India
About 1 year using the app
October 2, 2019

This app has been great for tracking what our customers are doing and helping us to work out what we need to change.

OhForFiveMinutes
United Kingdom
About 1 year using the app
Edited June 1, 2020

I used the app to see exactly what a customer does when they land on my link which takes them to my store. I was amazed at how clearly the replay app video takes to step by step clearly through the customers journey . I love it and recommend this app is a Must Have. Great way to understand the customers journey and tweek your site as needed.

Boston Terrier BYP
United States
About 1 year using the app
Edited December 26, 2019

I needed an app that would let me see what my customers were doing in my store. Better Replay provided exactly what I needed and has given me great insight into my store's experience.

Middle Finger Tees
United States
About 1 year using the app
Edited January 1, 2020

This application is very useful, it can help you analyze the behavior of your customers after entering your store and improve the user experience, find the cause and solve it, one of the best application so far.

Creatfunny
Hong Kong SAR
About 1 year using the app
Edited July 4, 2021

I like it so far. And this app will help me out a lot in the future. Thanks, Better Replay for making a great and useful app I give you guys so my thanks.

saint-aubin-retail&-distribution
United States
About 1 year using the app
July 13, 2020

I like this app, so you can see what your potential customers are doing.. Definitely download this app if this is something you are looking for.

The Beauty Effect
Australia
About 1 year using the app
June 19, 2019

It's amazing, very good app, it's free and you can check all the customers doing in your website, and how they move between the pages, that can help a lot

Mitani Store
United Arab Emirates
About 1 year using the app
Edited July 26, 2019

Awesome app good work with shopify to find existing base with fresher version grt spy to costumer must use this app grt app

shope2india
India
About 1 year using the app