Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

July 20, 2021

Great App for Live Session recording, seeing customer activity helps get an understanding of how your site is viewed by customers, which in turn helps you to tweak your site to be more customer-friendly. It will be awesome when the planned heatmaps are ready. Support was quick and professional.

Healthy Audio Hypnosis
United Kingdom
10 months using the app
CartKit replied July 20, 2021

Thank you so much! I appreciate your kind words and sharing how Replay has helped your business :)

- Judith C.

Edited April 13, 2021

I've tried several recording apps. I'm very happy with Better Replay. And it's free--thank you! I can't wait for Heatmaps to be active.

Deborah Cherrin Design
United States
10 months using the app
Edited October 29, 2019

this is an amazing app,and i honestly dont know why i havent heard of it before from other dropshippers!

G luxury
France
10 months using the app
May 21, 2019

Highly recommended!!! Nice application, easy to use and does what is says. Plus its free so kudos to the team.

ubertechwear
United States
10 months using the app
March 19, 2021

Great tool to understand users' experience on your website to improve UI/UX moving forward. Thank you very much team!

GQSize
Thailand
10 months using the app
March 7, 2023

Great app!! Love to see what my visitors doing on my site !
Great app!! Love to see what my visitors doing on my site !

RavensCraftsDecor
Lithuania
10 months using the app
CartKit replied March 7, 2023

We are glad to hear that you are loving the app and are thankful for your review and 5 stars. We really appreciate it and are excited to have you with us. :)
-Mo

May 4, 2020

Take Note!
I've just installed this app, Very easy to set up (one enable button)
-It asks you to browse your site & come back to view the recording.

Everything works,
-Heat pad,
-Full Display,
-Shows the pages in full view of what the viewer has seen.
-options to disable the recording of sensitive site areas.

Anything bad I will update my review, But so far an amazing app to use

JustSmoke.Me
United Kingdom
10 months using the app
Edited December 16, 2019

This app is a great feature to have. It has helped me a lot to understand my customers how they navigate m y website. So far it's been meeting my needs. I enjoy this app because it is easy to use.

JBGREENOCEAN Women's Clothing Store
United States
10 months using the app
October 1, 2019

What a utility made, simply amazing! Does exactly what it is for, no BSing around. Session recordings for you to leverage.

urbanbefitters
India
10 months using the app
May 6, 2020

Brilliant app and even better that it’s free, definitely recommend Been looking for an app like this for ages but didn’t want to pay

TheWirelessLife
United Kingdom
10 months using the app