Peek! ‑ Better Replay & Survey , 2,613 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app, especially for new businesses, for its ability to provide valuable insights into customer behavior and optimize their site. The replay feature is particularly appreciated, allowing real-time tracking of customer activity to identify potential issues. The app also includes a survey feature for direct customer feedback. It's praised for its ease of use, quick setup, excellent customer support, and no impact on store performance.
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it's good, but it doesn't show the checkout page while the customer is finishing the purchase
So we can't know why the customer left the products
Looks good but I've not been using it for long. I'll come back and update where necessary - so far I like it.
UPDATE.
The app is good but we're aware that it doesn't capture ALL activity on the website! (noticeable missing activity when a customer has placed an order and no corresponding video to connect, so sometimes it's there and other times not). To ensure all activity is collected and reliable, we use Storeview as a backup.
I'll leave the rating at 4.
Read all the different kind of reviews, also from competitors. Just installed it, and eager to see it working with real customers. I think that today I 'll skip Netflix and place my Sofa in front of the computer to review all the recordings ! I believe it will be very useful
Solid software, used proved. It records with the option to skip idle time is amazing starts working immediately watch 2 recording in the first 30 second after added gives truly unique incite that is missed just looking at the customer graphs.
This is a good app to watch how my visitors interact on the site. However, it doe snot show me more than a few sessions which is very annoying. I think it deletes the sessions.
I barely installed it 18 hours ago. Seems like a great tool so far. Looking forward to using it. ***
love the replays! great way to see what the customers are shopping for. overall great app. will definitely recommend.
This app really helps me get an understanding of my customer's journey while on my site. Looking back on the replays there are some actions that dont get played back but all-in-all i'm happy with the app.
Really good app. It's been really helpful to be able to see what our sites users have been doing hhh
Not great but good app for beginners to look at your customer's activity and understanding their behaviour on your website!