Reviews (2,767)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

September 2, 2020

Amazing. Really love this app. help a lot to understand customers behaviors. A+++ for the best live customer view app.

bookmartme
Bahrain
Over 4 years using the app
March 28, 2019

This is absolutely phenomenal! I was highly skeptical that something like this exist until I opened up my landing page on my phone and did a quick session and closed the window... I refreshed the dashboard on Better RePlay and there it was! EXACTLY WHAT I NEEDED <3 I'm so glad I caught this app early on before they start charging for it!

It's Our Thing
United States
Over 4 years using the app
May 20, 2020

Wonderful app, free and easy to use! Helps me track customer journey much better! Great experience!

Loviletters
Latvia
Over 4 years using the app
November 21, 2020

OMG, I wish I had installed this app a lot earlier! It is so amazing to be able to see what people are doing on your website, and what UI confuses them. We just sent out a promotion with direct link to the landing page. And we saw someone going back and forth between the landing page and something else looking confused. So we added the line in red "Just start shopping and add items to cart to see ...

Olavie
United States
About 4 years using the app
August 30, 2019

Just installed. Exciting functionality. I am sure this will help serve customers better. Instant view to the pages that confuse customers

Elegant Lighting
Australia
About 4 years using the app
January 3, 2021

I use this app and like that it allows me to see what my buyers are looking for helping to better understand my customers.

Lexi’s Plus Size Spot
United States
About 4 years using the app
Edited October 13, 2019

Appena installata e testata. sembra funzionare bene, vediamo nel lungo periodo ma sembra promettere bene!

kashop.it
Italy
About 4 years using the app
September 2, 2019

App seems valuable but does have a delay between session happening and being able to see recording within the app.

OfficeUndershirt™
United States
About 4 years using the app
October 21, 2023

very good

MyGoal
Lithuania
About 4 years using the app
July 31, 2024

Adoro questa applicazioni sopratutto perché sono in grado di capire cosa e come migliorare il funnel di vendita.
Prezzo buono soprattuto e assistenza gentile e veloce

Nebula
Italy
6 months using the app