Reputon Customer Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Send emails asking for reviews on Google, Trustpilot, Facebook, etc. Redirect negative feedback.
Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-PERSONALIZATION in email templates. Add a RATE US widget to your storefront. Send emails to PAST ORDERS.
- NEW! Add coupons to get more reviews on Google, Trustpilot, Sitejabber, etc.
- Avoid bad reviews. Redirect angry users to a custom feedback form.
- NEW! Add a RATE US widget to your storefront.
- Send review requests to past orders up to 2 months old.
- NEW! Email analytics; AI-personalized follow-up emails
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- google reviews
- facebook reviews
- AfterShip
- Trustpilot
Categories
Campaign types
Managing campaigns
Display options
Ways to collect reviews
Pricing
Beginner
Free
- Up to 50 emails / month
- Customizable email templates
- Multiple review links
- Flexible email triggers
- Bad reviews filter
- Email stats
Lite
$9.99 / month
- Up to 150 emails / month
- + All Beginner plan features
- HTML email editor
- Import from .CSV
- Sending time option
- Skip POS orders option
Standard
$24.99 / month
- Up to 500 emails / month
- + All Lite plan features
- Sending frequency option
- Email blacklist
- Order delivered/Order tag email trigger
Advanced
$49.99 / month
- Up to 1500 emails / month
- + All Standard plan features
- Aftership integration
- VIP customer support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (850)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ease of use and effectiveness in managing online store reputations. It features straightforward setup, follow-up emails, and the ability to filter negative reviews, which helps in maintaining a positive business image. Many noted an increase in review volume and praised the responsive customer support. The app is also cost-effective and integrates smoothly with Shopify, enhancing review management across platforms.
Reputon review app has been working really well for me. I like that it allows you to direct customers to review you on Trustpilot, etc. It also nice that you can set it up so it sends customers a second email if they haven't given you a review yet. Also, I recently appreciated that Reputon avoided posting an unwarranted negative review that a customer gave. The customer wanted to blame me for the slow delivery from their post office. Thankfully Reputon avoided this review which could have had a negative impact on my shop which is still in the early stages of growth.
The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.
Hello,
We're sorry to hear about your experience with our app.
Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification.
To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify.
Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.
Great - had trouble trying to integrate trust pilot, but used this and got it linked to trust pilot so solved the problem!
Support
App support provided by Reputon.
Resources
Launched
September 26, 2018
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