Reputon Customer Reviews App

Name: Reputon Customer Reviews App
Brand: Reputon
Rating: 4.9 (980 reviews)

Pricing: Free plan available
Rating: 4.9 (980)
Developer: Reputon

Send emails asking for reviews on Google, Trustpilot, Facebook & other. Redirect negative feedback.

NEW! AI EMAIL LOCALIZATION: send emails in customers' language! Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, Reviews.io and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-personalisation in email templates. Add a rate us widget to your storefront. Send emails to past orders.

NEW! AI email localization: send emails in customers' language
Add coupons to get more reviews on Google, Trustpilot, Sitejabber, etc.
Add a RATE US widget to your storefront.
Avoid bad reviews. Redirect angry users to a custom feedback form.
Email analytics; AI-personalized follow-up emails

Popular with stores like yours: Based in United States

Languages

English

Works with

Customer accounts
Shopify Flow
Shopify Admin
google reviews
facebook reviews
AfterShip
Trustpilot
email

Pricing

Beginner

Free

Features

Up to 50 emails / month
Customizable email templates
Multiple review links
Flexible email triggers
Bad reviews filter
Email stats
AI email localization

Lite

$9.99 / month

$1 per 15 extra emails

Features

Up to 150 emails / month
+ All Beginner plan features
HTML email editor
Import from .CSV
Sending time option
Skip POS orders option

Standard

$24.99 / month

$5 per 100 extra emails

Features

Up to 500 emails / month
+ All Lite plan features
Sending frequency option
Email blacklist
Order delivered/Order tag email trigger

Advanced

$49.99 / month

$5 per 150 extra emails

Features

Up to 1500 emails / month
+ All Standard plan features
Aftership integration
VIP customer support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (980)

Overall rating

4.9

Counts per rating level

91% of ratings are 5 stars
890
7% of ratings are 4 stars
64
2% of ratings are 3 stars
15
0% of ratings are 2 stars
3
1% of ratings are 1 stars
8

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants praise this app for boosting online reputation and customer trust by efficiently collecting and displaying reviews from major platforms like Google and Facebook. Its automation features solicit post-purchase reviews and manage negative feedback privately, enhancing customer satisfaction and conversion rates. The interface is user-friendly, ideal for those without technical skills, and includes a free plan beneficial for small businesses. Support is responsive and helpful.

December 12, 2025

Fantastic platform well thought through, very effective for improving reviews and keeping control on requests during peak periods

Start Fitness

United Kingdom

About 4 years using the app

January 28, 2026

Je suis une boutique shopify PLUS, il augmente sans cesse les prix, lite 9.99, standard 24.99, avancé 49.99, lorsqu'on dit on veut envoyer plus de 10.000 mails il crée en plus 2 option ... honteux ! à fuir

FrenchBeautyHub

Belgium

5 months using the app

Reputon replied January 30, 2026

Thank you for taking the time to share your feedback. We’d like to clarify that your Shopify Plus plan and the pricing of our app are two separate and unrelated services. Our app pricing is based solely on the features, usage limits, and value it provides to merchants, regardless of their Shopify plan. We’re sorry to hear that our pricing structure has caused frustration or disappointment. That said, we stand behind the quality and reliability of our app and believe it offers fair value at the listed prices.

We’ve reached out to you by email as well — please stay in touch with us. We would truly like to understand your concerns in detail and do our best to improve your experience with our app.