Reviews (1,431)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for efficiently collecting positive reviews and boosting online reputation. It integrates reviews on websites and offers professional email templates for review solicitation across platforms like Google and Trustpilot. Features include follow-up emails, and the app is noted for its easy installation and straightforward use. Customer support is consistently praised for being responsive and effectively addressing concerns.

January 30, 2025

Reputon review app has been working really well for me. I like that it allows you to direct customers to review you on Trustpilot, etc. It also nice that you can set it up so it sends customers a second email if they haven't given you a review yet. Also, I recently appreciated that Reputon avoided posting an unwarranted negative review that a customer gave. The customer wanted to blame me for the slow delivery from their post office. Thankfully Reputon avoided this review which could have had a negative impact on my shop which is still in the early stages of growth.

Wesley's Treasures
United States
7 months using the app
January 30, 2025

The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.

FabuLove
United States
Over 1 year using the app
Reputon replied January 31, 2025

Hello,

We're sorry to hear about your experience with our app.

Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification.

To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify.

Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.

January 13, 2025

Blocked a 1 star review. Review made without contacting us to help resolve the problem first.

Myrtleford Sports and Toys
Australia
11 months using the app
January 29, 2025

Excellent app, does what it is supposed to do, very reliable and useful

Ontario Surplus
Canada
Over 1 year using the app
December 8, 2024

Highly recommended, allows you to build a good reputation while fixing issues as they arise. worth the money.

TygesLtd
United Kingdom
Over 1 year using the app
January 9, 2025

I love this app! It has helped my online tremendously! So easy to use!

✨ B.eaded E.verything by "The Croc Doc" 💕🐊
United States
4 months using the app
November 22, 2024

Does a great job of managing your store's reputation process. Simple to use, would recommend.

Pinehaven Ponies
United Kingdom
4 months using the app
January 14, 2025

Great APP! sent my business to the next level

Reduced Catering
United Kingdom
7 months using the app
November 10, 2024

its a good app

elite store
Netherlands
4 months using the app
February 11, 2025

Great - had trouble trying to integrate trust pilot, but used this and got it linked to trust pilot so solved the problem!

Flowercomb
United Kingdom
5 days using the app