Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing and enhancing online reputation. It's praised for its user-friendly interface, seamless integration, and excellent customer support. The app effectively increases positive reviews and provides valuable analytics for business improvement. Merchants appreciate the prompt notification for negative reviews and its affordability. It's also recognized for its automation, professional presentation, and effectiveness in boosting Google ratings and positive reviews on platforms like Trustpilot and Facebook.

Edited October 23, 2022

This app is awesome. I first gave a 3 star review because I hadn't tested it yet, so I couldn't say how good it is. However, I used to have good feedback from my customers but no reviews, it seemed only if a customer had a complaint they would write a review. That's why I was looking for an app that could help me get more good reviews. I have to say, I was apprehensive, but that is just me. Within the first hour after the first emails went out I had 6 new 5 star reviews and only 1, 3 star which was more the customers issue than that there was anything wrong and it never made it on the internet. I absolutely love this app and can only highly recommend it. Reputon, you guys didn't an awesome job!!! Thank you for making my life so much easier.

Oma Gisi's German Bakery
United States
8 months using the app
Reputon replied October 13, 2022

Hello,

Thank you for the review.

Please, let us know the problems you have by sending email to info@reputon.com

Thank you.

Reputon Team

January 18, 2023

"I recently started using Reputon's customer reviews app, and I have been extremely impressed with its ease of use and the valuable insights it provides. The app is user-friendly and allows me to monitor and respond to customer reviews on multiple platforms easily. The analytics feature is a game-changer; it gives me a clear understanding of my business reputation and helps me identify areas for improvement. I highly recommend Reputon's customer reviews app for businesses looking to manage and improve their online reputation. Five stars!"

Bags to Bones
Australia
10 minutes using the app
Reputon replied January 18, 2023

Hello,

Thank you for the review! We appreciate your feedback.

Let us know if you need any help by sending an email to info@reputon.com

Reputon Team

August 1, 2023

Reputon is simple, user friendly, and easy to navigate. It helps me save time by sending out my reviews for me so I can focus on other things like running my store. I just love having it on my store!

Athena Jade
United States
4 minutes using the app
Reputon replied August 6, 2023

We appreciate your feedback! 🙏If there is anything else we can do, please do not hesitate to contact us at info@reputon.com.

Edited April 19, 2023

I am going to update my original 1 star review. After expressing my dissatisfaction, I received several emails. Initially, the emails were frustrating, and I seriously considered removing the app. Then I received an email from Natalie. She went above and beyond to listen to my issues, understand my frustration, but most importantly, FIX MY PROBLEM!! She helped me to set up the app to get my desired results. Now is the app perfect? No. However I am happy with how it is performing for my business. In this instance, Customer Support was the game changer. Natalie turned a bad experience into a good one, just by being attentive, understanding the issue and coming up with concrete solutions.

CurvyFabulosityBoutique.com
United States
23 days using the app
Reputon replied April 10, 2023

Hello, we are sorry to hear that you had a bad experience with our app.
The app is designed to send follow-up asking for reviews. You can add links to third-party sites like Google, Facebook, Etsy, etc. You can collect custom reviews as well by adding a link to the special form (by default this link is added). But to display these reviews, you need to install Testimonials Slider App with free plan. Or you can use any other app to display reviews.

April 20, 2023

Does exactly what we need it to do! I highly recommend Reputon's customer reviews app for businesses looking to manage and improve their online reputation. Five stars!"

Haven America
United States
Almost 4 years using the app
Reputon replied April 20, 2023

Hello,

Thank you for the review! We appreciate your feedback.

Let us know if you need any help by sending an email to info@reputon.com

Reputon Team

August 27, 2023

Easy setup. Looking forward to the overall experience now and will come back then to update my review!

Lilibell®
Germany
2 days using the app
Reputon replied August 28, 2023

Thank you so much for taking the time to provide us with your feedback! Let us know if you need any help by sending an email to info@reputon.com.

October 19, 2022

I love how easy this app is to set up. Tried a few other review apps that were way more complicated and they did not meet my needs. This app is simple, easy to set up and has clear instruction in the few places they are needed. I love it!

Scrappy Annie's
United States
About 2 hours using the app
Reputon replied October 19, 2022

Hello,

Thank you for the review.

Please, let us know the problems you have by sending email to info@reputon.com

Thank you.

Reputon Team

November 2, 2022

Still checking, will update after few days. So far so good. One thing, I'm missing, select our previous customers doesn't fall under filtering and send review email manually.

A Fish Company
Canada
15 days using the app
Reputon replied November 2, 2022

Hello,

Thank you for the review! We appreciate your feedback.

Can you send an email to info@reputon.com with details of your issue?

Reputon Team

August 12, 2023

Easy to use. Will try to se how it works. Will let you know. It’s making me type more than I want. Hopefully is not like this in my website.

Yo soy Sally
United States
3 minutes using the app
Reputon replied August 13, 2023

We appreciate your feedback! 🙏If there is anything else we can do, please do not hesitate to contact us at info@reputon.com.

December 19, 2022

I have not started sending out emails yet but this app is so easy to set up. The template is personalised to your store and customer. Very professional

Tivali
South Africa
21 days using the app
Reputon replied December 19, 2022

Hello,

Thank you for the review! We appreciate your feedback.

Let us know if you need any help by sending an email to info@reputon.com

Reputon Team