Reputon Customer Reviews App
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Reviews (987)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for boosting online reputation and customer trust by efficiently collecting and displaying reviews from major platforms like Google and Facebook. Its automation features solicit post-purchase reviews and manage negative feedback privately, enhancing customer satisfaction and conversion rates. The interface is user-friendly, ideal for those without technical skills, and includes a free plan beneficial for small businesses. Support is responsive and helpful.
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Only a 3 star rating at this time becuase I just set it up and have zero input as to how it will perform.
Setup was very easy and fast.
Update since giving this review, the guys at Reputon added a feature to my account and resent some invitations to recent clients. I did a couple reviews after the invitations were resent. I will be closely monitoring the app.
I used this app to help us know how we're doing with our client orders. However in the 2 years that we've had the app, we cannot see a single review, although the email links have been clicked by our clients. We will look for a new app today.
We are sorry for your experience with the app. The number of reviews you receive strongly depends on the number of orders. Your account had very few orders, that is why the app has not converted into any reviews yet.
Regards,
Reputon Team
new to this service
Hello,
Since you’re new to our service, we’d love to hear more about your experience.
We’ve reached out to you via email to see how we can improve and ensure you have the best experience possible. Looking forward to your feedback!
I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.
It's not showing my reviews on my website after sending me an email that said I had 17 reviews to view.
Hello, Reputon is not for showing reviews on your website. Reputon is for getting more reviews on 3rd party platforms like Google, Trustpilot or Yelp.
If we could add a reward code for customer leave review that will be better
Thank you for your feedback! We are working on this feature right now and plan to release it soon.
Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!
Hi,
Thank you for your review! Unfortunately the app doesn't support multiple email templates. However you can edit the email template and re-write it in 2 languages.
Regards,
Reputon Team
Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.
Update: we have fixed the issue, once you install the app you will be prompted to choose whether you would like to send emails to past customers or not.
Regards,
Ivan @ Reputon
I will start using your app , after result definately will approach your for giving good review ,thanks
Dear Sir/Madam,
Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support.
May I know the reason you give us that rate?
Thank you.
Best regards,
Reputon team
So far so good, only just installed , but very easy to install which is a good thing. will see how we get on once the orders are fulfilled.
Thank you so much for taking the time to provide us with your positive feedback! Let us know if you need any help by sending an email to info@reputon.com.