Reputon Customer Reviews App , 840 reviews

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
    709
  • 12% of ratings are 4 stars
    104
  • 2% of ratings are 3 stars
    20
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants highly recommend this app for managing and enhancing online reputation. It's praised for its user-friendly interface, seamless integration, and excellent customer support. The app effectively increases positive reviews and provides valuable analytics for business improvement. Merchants appreciate the prompt notification for negative reviews and its affordability. It's also recognized for its automation, professional presentation, and effectiveness in boosting Google ratings and positive reviews on platforms like Trustpilot and Facebook.

September 2, 2023

amazing, we will test and review

Flavonoids Floyds
Canada
1 minute using the app
Reputon replied September 12, 2023

We hope the app will help you get more reviews. Please send an email to info@reputon.com if you need any assistance or have questions, we're always here to help you.

August 19, 2022

It sends request for reviews at the wrong time. I have app set to send once it saids the order has been delivered. This is causing some customers to assume my business in unprofessional.

Kings & Thingz Fashion
United States
About 1 month using the app
Reputon replied August 19, 2022

Hello,

Sorry for the inconvenience.

Once you install the app, you can add past orders. You can upload orders that you've got for the last 60 days. By default, the email trigger - 14 days after the Order is fulfilled. If your uploaded orders were fulfilled more than 14 days ago, the emails will be sent in 1-2 hours, unless you change the Email trigger (days or/and condition "After")

As we understand, your uploaded orders were older than 14 days after fulfilled. And you didn't change the Email trigger section. That's why emails were sent a few hours after uploading.

Regards,
Reputon Team

May 18, 2020

I was expecting a bit, and I mean a lot, better.
I was expecting to know the customer's reviews and have not had one single information. So I don't know where you send the emails and i don't know if the customers respond and what is their response.
We have had quite some traffic in our website, and I can't control to whom you sent the emails.
More information is needed to get a better rating.

Exquisite Portuguese Wines
United Kingdom
2 months using the app
1
1