Reputon Customer Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,354)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting the number of customer reviews, which in turn enhances their business reputation and trust. It automates the collection of reviews, especially effective on Google, and features an easy setup and user-friendly interface. Key functionalities include a shareable review URL and the ability to internally manage negative feedback, improving customer relations. The support team is also frequently commended for their prompt and friendly assistance, further enhancing the user experience by managing online presence and customer engagement effectively.
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alwways money not good
great simple set up, beware it has hidden costs
We apologize for any negative experience. We want to clarify that our app does not have hidden costs. Some features are disabled because they belong to different pricing plans. We have highlighted this on our listing to ensure transparency and to provide various pricing options to suit different needs.
I was expecting a bit, and I mean a lot, better.
I was expecting to know the customer's reviews and have not had one single information. So I don't know where you send the emails and i don't know if the customers respond and what is their response.
We have had quite some traffic in our website, and I can't control to whom you sent the emails.
More information is needed to get a better rating.
amazing, we will test and review
We hope the app will help you get more reviews. Please send an email to info@reputon.com if you need any assistance or have questions, we're always here to help you.
It sends request for reviews at the wrong time. I have app set to send once it saids the order has been delivered. This is causing some customers to assume my business in unprofessional.
Hello,
Sorry for the inconvenience.
Once you install the app, you can add past orders. You can upload orders that you've got for the last 60 days. By default, the email trigger - 14 days after the Order is fulfilled. If your uploaded orders were fulfilled more than 14 days ago, the emails will be sent in 1-2 hours, unless you change the Email trigger (days or/and condition "After")
As we understand, your uploaded orders were older than 14 days after fulfilled. And you didn't change the Email trigger section. That's why emails were sent a few hours after uploading.
Regards,
Reputon Team
We're sorry to hear about your experience. We reviewed your settings and noticed you're redirecting users to Instagram. Since Instagram lacks a review form, this conflicts with the app's key functionality. We've emailed you to offer assistance.