Reviews (1,186)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, quick setup, and efficient automation of review collection. It's praised for its effectiveness in gathering Google reviews, managing all reviews in one place, and redirecting customers to avoid negative feedback. The app is recognized for building customer trust, potentially boosting sales, and its prompt customer service. It's also noted for its affordability and ability to increase 5-star reviews. The free bundle is considered sufficient for small businesses, making it a cost-effective choice.

October 19, 2023

I've been trying to get in touch with the Reputon team for more than a month now and they have been ignoring my emails. We are on one of the most expensive plans and it's unfortunate that we can't get help with anything. No way to see or manage reviews in their apps. We just see opens and clicks but no reviews... Disappointed in this app and their non-existent support.

Pepper + Vetiver
United States
14 days using the app
Reputon replied October 20, 2023

Yesterday, you installed our app, and within this short timeframe, you've already received four 5-star reviews on Trustpilot and three 5-star reviews on Sitejabber. We promptly addressed all your inquiries via email and explicitly communicated that clicks are the final metric we track, given our current technical limitations in monitoring reviews on third-party platforms. Please note that we are always ready to answer any questions you may have.

September 7, 2023

I haven't even used the app yet and your are requiring me to review it.

My Store
United States
2 minutes using the app
Reputon replied September 11, 2023

We apologize for any inconvenience you may have experienced. The in-app review popup is optional by design, not mandatory. We have already reached out to you to discuss this matter.

September 30, 2023

demande les preuves d achat les clients non pas forcement envie

La boutique à Cécé
France
About 1 hour using the app
Reputon replied October 3, 2023

Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience avec notre application. Veuillez noter que notre produit ne demande pas de preuve d'achat, il envoie des demandes d'avis aux clients qui ont commandé chez vous.

March 24, 2021

Sorry but this app and the email sent is very confusing or rather misleading. I received an email saying More reviews for your store but they don't show you how many reviews you have got or what reviews your customers have left for you. Forget about displaying on our store but we should atleast know if we have got reviews or not? for that also we have to pay you to see what our customers have filled when you send them an email? or it is all about just collecting information and forcing us to pay if we need to just see(not even diplaying on the website) what we have got? How can one make a decision if they dont even know if it is worth buying your plan? Very disappointed.

RJ Collection - Your Shopping Genie
United Kingdom
Almost 2 years using the app
Reputon replied March 25, 2021

Sorry, but it looks like you did not understand the app concept and did not configure it correctly. We have updated your settings, so it should work for you now. Please check your email.

October 8, 2020

NO ES DE FACIL ACCESO.. LOS COMENTARIOS NO APARECEN POR NINGUN LADO.. PESIMA APLICACION.............

PUERTOVENTAS.CL
Chile
About 5 hours using the app
Reputon replied October 9, 2020

Lamentamos su experiencia. Estamos dispuestos ayudarle a configurar la aplicación. Acabamos de enviarle un email.

August 20, 2022

The app description says there are Yelp reviews, but I didn't find that feature, so it doesn't work for me.

California wallpaper
United States
6 minutes using the app
Reputon replied August 21, 2022

Hello,

Thank you for the feedback.

Please, note, that you can add a link to your Yelp business account and send follow-up emails to get reviews.

Kind regards,
Reputon Team

October 14, 2023

My Store
South Africa
4 days using the app
Reputon replied October 16, 2023

We are sorry to hear that you had a bad experience with our app. If you could kindly share the specific issues, we will swiftly work towards finding a solution. You can reach us anytime at info@reputon.com