Reviews (945)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting trust and conversions by collecting and displaying genuine customer reviews. It automates review requests, allows private responses to negative feedback, and integrates easily with platforms like Google and Facebook. The app is easy to set up, with a user-friendly dashboard and customizable options. Merchants report improved online reputation and increased customer engagement, supported by a responsive help team.
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The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.
Hello,
We're sorry to hear about your experience with our app.
Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification.
To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify.
Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.
Its a bit on a cheat as you need to pay for their other app to actually publish any reviews on google. I will be making a complaint with Shopify as it looks like they purposefully miss-lead you and trick you into buying this
Hello,
We’re sorry to hear about your experience with our app.
Please note that our app is primarily designed to collect reviews, although we’ve recently added widgets for displaying them as well. You can add widgets to display your reviews for free in the 'Display Reviews' tab.
However, if you’re looking for more flexibility in displaying your reviews with different widget layouts and greater control over the widget’s appearance, we recommend using our other apps that are specifically designed for review display.
We’ve also sent you an email to address your concerns and make things right.
I've been trying to get in touch with the Reputon team for more than a month now and they have been ignoring my emails. We are on one of the most expensive plans and it's unfortunate that we can't get help with anything. No way to see or manage reviews in their apps. We just see opens and clicks but no reviews... Disappointed in this app and their non-existent support.
Yesterday, you installed our app, and within this short timeframe, you've already received four 5-star reviews on Trustpilot and three 5-star reviews on Sitejabber. We promptly addressed all your inquiries via email and explicitly communicated that clicks are the final metric we track, given our current technical limitations in monitoring reviews on third-party platforms. Please note that we are always ready to answer any questions you may have.
The app description says there are Yelp reviews, but I didn't find that feature, so it doesn't work for me.
Hello,
Thank you for the feedback.
Please, note, that you can add a link to your Yelp business account and send follow-up emails to get reviews.
Kind regards,
Reputon Team
I haven't even used the app yet and your are requiring me to review it.
We apologize for any inconvenience you may have experienced. The in-app review popup is optional by design, not mandatory. We have already reached out to you to discuss this matter.
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Werkt niet