Reputon Customer Reviews App

Reputon Customer Reviews App

Reviews (1,409)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting positive reviews and managing online reputation effectively. It features easy email setup and a proactive approach to handling negative feedback, with a simple installation process. The ability to share review links across platforms is particularly valued. Customer support is praised for being responsive and helpful, enhancing user experience and online presence management.

November 10, 2024

its a good app

elite store
Netherlands
4 months using the app
December 13, 2020

I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.

Imas Ivy
United States
About 4 years using the app
Edited June 13, 2021

Update since giving this review, the guys at Reputon added a feature to my account and resent some invitations to recent clients. I did a couple reviews after the invitations were resent. I will be closely monitoring the app.
I used this app to help us know how we're doing with our client orders. However in the 2 years that we've had the app, we cannot see a single review, although the email links have been clicked by our clients. We will look for a new app today.

Gyv Me Body
United States
Over 2 years using the app
Reputon replied May 27, 2021

We are sorry for your experience with the app. The number of reviews you receive strongly depends on the number of orders. Your account had very few orders, that is why the app has not converted into any reviews yet.

Regards,
Reputon Team

March 5, 2020

It's not showing my reviews on my website after sending me an email that said I had 17 reviews to view.

Milo & Lily Boutique
United States
Over 1 year using the app
Reputon replied March 5, 2020

Hello, Reputon is not for showing reviews on your website. Reputon is for getting more reviews on 3rd party platforms like Google, Trustpilot or Yelp.

April 20, 2020

I would like to be able to have reviews didplayed on the free plan and am disappointed that it's not an option

FALSE EGO
United States
Over 1 year using the app
Reputon replied April 20, 2020

Hello, Reputon Customer Reviews is not for displaying reviews but for boosting your ratings. For displaying your Google reviews please check our other app.

January 2, 2021

seams like that it can help me to become more reviews. great. I do not like branding everywhere. is there also a version with a Branding only from my company?

cakepimper
Germany
8 months using the app
Reputon replied January 14, 2021

Hello,

You can remove the branding by signing up for a premium plan.

Regards,
Reputon team

January 4, 2020

it would be better if the page could be translated into Spanish , the little problem is that i don t know english i m learning litle by little but i still dont know how to speak it or write it , if i speak english in english now , thanks to the google translator

todoalmejorprecio.com
Spain
5 months using the app
Reputon replied January 4, 2020

Hello, thank you for your feedback! We have contacted you regarding helping you to set up Reputon.

February 1, 2020

primera vez y apenas estoy probando e instalando, no sabría decir, por eso medias estrellas.........

Italianadas ®
Italy
4 months using the app
Reputon replied February 4, 2020

Hello, if you have any troubles setting up just let us know!

Edited May 5, 2020

2nd UPDATE: I had to take off two stars after using this app for a while. Yes, it works; it does what it says it will do. However, randomly assigning review sites to customers by chance is not the best way to go. I had a customer email me and say they'd love to write a review, but Reputon took them straight to Facebook, which this customer does not even use. I figured there was some sort of smart tracking that would have assigned the proper review sites the the most compatible users, but apparently not.
The reason I took off the second star is because you have to upgrade two levels in order to select the frequency of emails going to the same customer. I don't want to annoy my customers with review emails, and I don't mind paying for the app, which I would gladly do if the frequency option was available on the first level upgrade (lite for $9.99) instead of just the second level (standard for $24.99) and above.
I hope to see these two things resolved/changed, or I will be in the market for a new servicer.

UPDATE: App has not been installed for a full week and I'm already seeing reviews. If you had doubts, ignore them and give this a try - it works!

So far so good. Love the customizable layout, looks clean and professional. Hope to see some more reviews from this.

The Bath Bomb Outlet
United States
4 months using the app
Reputon replied February 4, 2020

Thanks for the review! We hope the Reputon will grow your ratings in no time!

January 13, 2021

I thought that this app would enable me to add reviews to my site. But you have to pay for this feature. This app allows you to send emails to users for free

BlackVelvetExclusive
United Kingdom
2 months using the app
Reputon replied January 14, 2021

Hello,

Actually, there is no "add reviews to own site" feature in Reputon Customer Reviews app whatsoever. This app is for managing and boosting your reputation on 3rd party reviews platforms only.

Regards,
Reputon team