Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for automating the review process, noting an immediate increase in reviews upon activation. It's praised for its efficiency, affordability, and ability to boost positive feedback. The customer support, particularly Natalie, is commended for their problem-solving approach. The app's Google widget, which showcases all reviews, is recognized for enhancing Google ratings within a day of installation. It offers competitive pricing and is recommended for Shopify users.

February 1, 2020

primera vez y apenas estoy probando e instalando, no sabría decir, por eso medias estrellas.........

Italianadas ®
4 months using the app
Reputon replied February 4, 2020

Hello, if you have any troubles setting up just let us know!

Edited May 5, 2020

2nd UPDATE: I had to take off two stars after using this app for a while. Yes, it works; it does what it says it will do. However, randomly assigning review sites to customers by chance is not the best way to go. I had a customer email me and say they'd love to write a review, but Reputon took them straight to Facebook, which this customer does not even use. I figured there was some sort of smart tracking that would have assigned the proper review sites the the most compatible users, but apparently not.
The reason I took off the second star is because you have to upgrade two levels in order to select the frequency of emails going to the same customer. I don't want to annoy my customers with review emails, and I don't mind paying for the app, which I would gladly do if the frequency option was available on the first level upgrade (lite for $9.99) instead of just the second level (standard for $24.99) and above.
I hope to see these two things resolved/changed, or I will be in the market for a new servicer.

UPDATE: App has not been installed for a full week and I'm already seeing reviews. If you had doubts, ignore them and give this a try - it works!

So far so good. Love the customizable layout, looks clean and professional. Hope to see some more reviews from this.

The Bath Bomb Outlet
United States
4 months using the app
Reputon replied February 4, 2020

Thanks for the review! We hope the Reputon will grow your ratings in no time!

January 13, 2021

I thought that this app would enable me to add reviews to my site. But you have to pay for this feature. This app allows you to send emails to users for free

United Kingdom
2 months using the app
Reputon replied January 14, 2021


Actually, there is no "add reviews to own site" feature in Reputon Customer Reviews app whatsoever. This app is for managing and boosting your reputation on 3rd party reviews platforms only.

Reputon team

Edited June 27, 2019

Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.

I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.

Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.

The Beer Library
New Zealand
2 months using the app
Reputon replied June 28, 2019

Thanks for the extensive feedback!

We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.

Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.

Reputon team

August 27, 2019

can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.

27 days using the app
Reputon replied August 27, 2019


We can give you a personal guidance of how to set up Reputon on your account.

Reputon team

December 25, 2020

Still trying to set up. A bit tricky to set up. Have to leave a review prior so not able to go into much detailed.

United Kingdom
19 days using the app
Reputon replied January 14, 2021


Any updates on your Reputon Customer Reviews app experience?

Reputon team

December 13, 2020

I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.

Imas Ivy
United States
8 days using the app
August 22, 2021

I will start using your app , after result definately will approach your for giving good review ,thanks

SVB Ventures
4 days using the app
Reputon replied August 23, 2021

Dear Sir/Madam,

Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support.

May I know the reason you give us that rate?

Thank you.

Best regards,
Reputon team

December 22, 2019

Easy to set up, compatible with my browser. Just started with it so no reviews yet. Thanks, Linda of Lányos Handmade

Lányos Handmade
4 days using the app
Reputon replied December 22, 2019

Hi Linda, thank you for your review. Is there anything we can help you with setting up the app?

Edited February 24, 2021

Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!

Spelta Milano
About 2 hours using the app
Reputon replied February 27, 2021

Thank you for your review! Unfortunately the app doesn't support multiple email templates. However you can edit the email template and re-write it in 2 languages.

Reputon Team