Reviews (1,437)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting positive reviews, which enhances business reputation and customer trust. Particularly beneficial for new businesses, it helps establish a solid reputation by managing negative feedback and directing customers to platforms like Trustpilot. Merchants appreciate the simple email setup, professional templates, and seamless integration with various platforms. The app is praised for its reliability, ease of use, and responsive customer support.

Edited May 5, 2020

2nd UPDATE: I had to take off two stars after using this app for a while. Yes, it works; it does what it says it will do. However, randomly assigning review sites to customers by chance is not the best way to go. I had a customer email me and say they'd love to write a review, but Reputon took them straight to Facebook, which this customer does not even use. I figured there was some sort of smart ...

The Bath Bomb Outlet
United States
4 months using the app
Reputon replied February 4, 2020

Thanks for the review! We hope the Reputon will grow your ratings in no time!

January 13, 2021

I thought that this app would enable me to add reviews to my site. But you have to pay for this feature. This app allows you to send emails to users for free

BlackVelvetExclusive
United Kingdom
2 months using the app
Reputon replied January 14, 2021

Hello,

Actually, there is no "add reviews to own site" feature in Reputon Customer Reviews app whatsoever. This app is for managing and boosting your reputation on 3rd party ...

Edited June 27, 2019

Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by ...

The Beer Library
New Zealand
2 months using the app
Reputon replied June 28, 2019

Thanks for the extensive feedback!

We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats ...

Edited January 30, 2023

Must be set up on desk top, otherwise its impossible. I lost 3 days of reviews including the day that i launched my e-commerce store, due to the lack of assistance or any literature stating this is necessary. I even sent a help desk inquiry which took 24 hours to be instructed to login on a desktop ONLY.

Update post reply of Reputon;
You guys have yet to respond to my help request! YOUR COMPANY ...

PINK Skyn
United States
About 2 months using the app
Reputon replied January 29, 2023

Dear Customer,

You haven't sent us ANY email regarding the issue you have with the app. We have checked the inbox and spam folder .

Please, describe the problem you have ...

September 9, 2023

I would recommend this app because its great

Technexus
South Africa
About 2 months using the app
Reputon replied September 11, 2023

Thank you for taking the time to leave us a review. Should you require any assistance, please don't hesitate to reach out to us anytime at info@reputon.com

September 26, 2023

So far so good

Meeks Gaming
United States
About 1 month using the app
Reputon replied September 28, 2023

Thank you for taking the time to leave us a review. Should you require any assistance, please don't hesitate to reach out to us anytime at info@reputon.com

August 27, 2019

can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.

Bloomerichic
Qatar
27 days using the app
Reputon replied August 27, 2019

Hello,

We can give you a personal guidance of how to set up Reputon on your account.

Regards,
Reputon team

December 25, 2020

Still trying to set up. A bit tricky to set up. Have to leave a review prior so not able to go into much detailed.

JORRYN HAIR
United Kingdom
5 days using the app
Reputon replied January 14, 2021

Hello,

Any updates on your Reputon Customer Reviews app experience?

Regards,
Reputon team

August 22, 2021

I will start using your app , after result definately will approach your for giving good review ,thanks

SVB Ventures
India
4 days using the app
Reputon replied August 23, 2021

Dear Sir/Madam,

Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support.

May I know the reason you give us ...

December 22, 2019

Easy to set up, compatible with my browser. Just started with it so no reviews yet. Thanks, Linda of Lányos Handmade

Lányos Handmade
Canada
4 days using the app
Reputon replied December 22, 2019

Hi Linda, thank you for your review. Is there anything we can help you with setting up the app?