Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and cost-effectiveness, especially for small businesses. It automates review collection, aids in managing customer feedback, and helps increase Google Reviews, boosting store credibility. The app also assists in resolving client issues, preventing negative feedback, and promoting 5-star reviews. Many commend the customer service for its promptness and friendliness, making it a valuable tool for fostering customer trust and loyalty.

Edited March 6, 2021

Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.

Bleeding Tarmac
United States
About 2 hours using the app
Reputon replied February 20, 2021

Update: we have fixed the issue, once you install the app you will be prompted to choose whether you would like to send emails to past customers or not.

Regards,
Ivan @ Reputon

November 27, 2020

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L'ow Concept Store
Italy
11 minutes using the app
March 4, 2024

Tech store
United Kingdom
About 3 hours using the app
Reputon replied April 18, 2024

Thank you for your feedback. We're continuously striving to enhance our app. Could you please share specific details about what should be improved? Your insights are invaluable to us.

April 4, 2024

Die Tierliebhaber
Germany
26 minutes using the app
October 20, 2023

Closet Abbigliamento
Italy
4 months using the app
Reputon replied October 23, 2023

Thank you for your feedback. We appreciate your input and would love to know how we can enhance your experience to earn those extra stars. Our support team has already contacted you.

October 9, 2023

Ed2cate
Belgium
2 months using the app
Reputon replied October 11, 2023

We apologize for the negative experience you had with the app. Our support team has reached out to you to understand the issues and explore ways to enhance your experience.

November 23, 2023

It Is What It Is Candles
United States
12 minutes using the app
Reputon replied November 29, 2023

Thank you for taking the time to share your feedback with us. We appreciate your honesty in providing a 3-star rating.

We're sorry to hear that your experience with our app did not meet your expectations. Your input is invaluable to us, and we are committed to understanding and addressing any issues you may have encountered.

We have already reached out to you via email to clarify all the details and ensure we address your concerns thoroughly.

November 2, 2023

tfench
United Kingdom
4 minutes using the app
Reputon replied November 5, 2023

We appreciate your feedback! We're always looking for ways to enhance our app. If there's anything specific that you think we could do better or if you have suggestions, please let us know. Your insights are valuable, and we want to ensure your experience meets your expectations.