Reviews (1,435)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting positive reviews, which enhances business reputation and customer trust. Particularly beneficial for new businesses, it helps establish a solid reputation by managing negative feedback and directing customers to platforms like Trustpilot. Merchants appreciate the simple email setup, professional templates, and seamless integration with various platforms. The app is praised for its reliability, ease of use, and responsive customer support.

November 2, 2023

If we could add a reward code for customer leave review that will be better

Crown Forever
United States
About 3 hours using the app
Reputon replied November 5, 2023

Thank you for your feedback! We are working on this feature right now and plan to release it soon.

Edited February 24, 2021

Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!

Spelta Milano
Italy
About 2 hours using the app
Reputon replied February 27, 2021

Hi,
Thank you for your review! Unfortunately the app doesn't support multiple email templates. However you can edit the email template and re-write it in 2 languages.

Regards,
Reputon Team

Edited March 6, 2021

Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.

Bleeding Tarmac
United States
About 2 hours using the app
Reputon replied February 20, 2021

Update: we have fixed the issue, once you install the app you will be prompted to choose whether you would like to send emails to past customers or not.

Regards,
Ivan @ Reputon

November 27, 2020

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L'ow Concept Store
Italy
11 minutes using the app
August 20, 2023

So far so good, only just installed , but very easy to install which is a good thing. will see how we get on once the orders are fulfilled.

Nique Forde Presents
United Kingdom
5 minutes using the app
Reputon replied August 24, 2023

Thank you so much for taking the time to provide us with your positive feedback! Let us know if you need any help by sending an email to info@reputon.com.

Edited September 4, 2024

PetalPal
United States
7 months using the app
June 6, 2024

Atelierartsy
Germany
20 days using the app
October 20, 2023

Closet Abbigliamento
Italy
4 months using the app
Reputon replied October 23, 2023

Thank you for your feedback. We appreciate your input and would love to know how we can enhance your experience to earn those extra stars. Our support team has already contacted you.

October 9, 2023

Ed2cate
Belgium
2 months using the app
Reputon replied October 11, 2023

We apologize for the negative experience you had with the app. Our support team has reached out to you to understand the issues and explore ways to enhance your experience.

March 4, 2024

Tech store
United Kingdom
About 3 hours using the app
Reputon replied April 18, 2024

Thank you for your feedback. We're continuously striving to enhance our app. Could you please share specific details about what should be improved? Your insights are invaluable to us.