Reputon Customer Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting the number of customer reviews, which in turn enhances their business reputation and trust. It automates the collection of reviews, especially effective on Google, and features an easy setup and user-friendly interface. Key functionalities include a shareable review URL and the ability to internally manage negative feedback, improving customer relations. The support team is also frequently commended for their prompt and friendly assistance, further enhancing the user experience by managing online presence and customer engagement effectively.
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only 1 thing if " feedback/review can be display layout can be more curated and clean. rest everything brilliant
I gave it 4 stars for the ease in setting up. Hopeful and patient for now so just waiting on results.
Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online.
Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.
After some service from Shopify support I got this app working well and am able to communicate with customers who are dissatisfied. and thank customers who are satisfied.
Dear Client,
We are very sorry you had issues with Logging In.
There was some very short maintenance work on our servers.
But we've fixed it already.
Kind regards,
Reputon Team
Functionally fantastic, catches customers that might not be fully satisfied so you can help make them happy. The email template and their own review site are not very pleasing visually, but ok. There is not a lot of guidance on setting up your URLs but it's pretty straightforward.
Great app to help build reputation among your customers old and new. Particularly helpful when you get those customers that are intent on leaving a bad review no matter how good of a service you offer.
The app works just fine. It helps to get your customers to rate your business as well as think about your services and products while you manage your store.
gppd
So far so good we are testing this app and will let everyone know very soon how it does. So far the free start is always nice
Handy app but came across an issue that meant that a bunch of our customers were sent a review request before they received their order. Changing the settings in admin area didn't fix this, have notified developer, but no reply as yet.