Reputon Customer Reviews App

Reputon Customer Reviews App

by Reputon

Facebook, Trustpilot, Yelp, Google reviews. Survey & Feedback

Overall rating
4.8 of 5 stars
Based on 170 reviews

  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    16% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

All reviews

2 reviews

Bloomerichic

can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.

Developer reply

August 27, 2019

Hello,

We can give you a personal guidance of how to set up Reputon on your account.

Regards,
Reputon team

The Beer Library

Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.

I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.

Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.

Developer reply

June 28, 2019

Thanks for the extensive feedback!

We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.

Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.

Regards,
Reputon team