Reviews (882)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and display customer reviews from platforms like Google and Facebook, enhancing credibility and boosting conversions. It features automation for post-purchase review prompts and tools for managing negative feedback. The app is noted for its easy setup, reliable customer support, and user-friendly dashboard. It effectively manages online reputations at a competitive price point.

February 24, 2025

new to this service

STYLEDWEL
United States
Almost 6 years using the app
Reputon replied February 26, 2025

Hello,

Since you’re new to our service, we’d love to hear more about your experience.

We’ve reached out to you via email to see how we can improve and ensure you have the best experience possible. Looking forward to your feedback!

Edited June 13, 2021

Update since giving this review, the guys at Reputon added a feature to my account and resent some invitations to recent clients. I did a couple reviews after the invitations were resent. I will be closely monitoring the app.
I used this app to help us know how we're doing with our client orders. However in the 2 years that we've had the app, we cannot see a single review, although the email links have been clicked by our clients. We will look for a new app today.

Gyv Me Body
United States
Almost 2 years using the app
Reputon replied May 27, 2021

We are sorry for your experience with the app. The number of reviews you receive strongly depends on the number of orders. Your account had very few orders, that is why the app has not converted into any reviews yet.

Regards,
Reputon Team

December 13, 2020

I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.

Imas Ivy
United States
8 days using the app
March 5, 2020

It's not showing my reviews on my website after sending me an email that said I had 17 reviews to view.

Milo & Lily Boutique
United States
7 days using the app
Reputon replied March 5, 2020

Hello, Reputon is not for showing reviews on your website. Reputon is for getting more reviews on 3rd party platforms like Google, Trustpilot or Yelp.

Edited June 27, 2019

Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.

I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.

Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.

The Beer Library
New Zealand
About 19 hours using the app
Reputon replied June 28, 2019

Thanks for the extensive feedback!

We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.

Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.

Regards,
Reputon team

November 2, 2023

If we could add a reward code for customer leave review that will be better

Crown Forever
United States
About 3 hours using the app
Reputon replied November 5, 2023

Thank you for your feedback! We are working on this feature right now and plan to release it soon.

Edited February 24, 2021

Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!

Spelta Milano
Italy
About 2 hours using the app
Reputon replied February 27, 2021

Hi,
Thank you for your review! Unfortunately the app doesn't support multiple email templates. However you can edit the email template and re-write it in 2 languages.

Regards,
Reputon Team

Edited March 6, 2021

Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.

Bleeding Tarmac
United States
About 2 hours using the app
Reputon replied February 20, 2021

Update: we have fixed the issue, once you install the app you will be prompted to choose whether you would like to send emails to past customers or not.

Regards,
Ivan @ Reputon

August 22, 2021

I will start using your app , after result definately will approach your for giving good review ,thanks

SVB Ventures
India
15 minutes using the app
Reputon replied August 23, 2021

Dear Sir/Madam,

Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support.

May I know the reason you give us that rate?

Thank you.

Best regards,
Reputon team

August 20, 2023

So far so good, only just installed , but very easy to install which is a good thing. will see how we get on once the orders are fulfilled.

Nique Forde Presents
United Kingdom
5 minutes using the app
Reputon replied August 24, 2023

Thank you so much for taking the time to provide us with your positive feedback! Let us know if you need any help by sending an email to info@reputon.com.