Overall rating Based on 271 reviews
Milo & Lily Boutique
It's not showing my reviews on my website after sending me an email that said I had 17 reviews to view.
Hello, Reputon is not for showing reviews on your website. Reputon is for getting more reviews on 3rd party platforms like Google, Trustpilot or Yelp.
primera vez y apenas estoy probando e instalando, no sabría decir, por eso medias estrellas.........
Hello, if you have any troubles setting up just let us know!
it would be better if the page could be translated into Spanish , the little problem is that i don t know english i m learning litle by little but i still dont know how to speak it or write it , if i speak english in english now , thanks to the google translator
Hello, thank you for your feedback! We have contacted you regarding helping you to set up Reputon.
Easy to set up, compatible with my browser. Just started with it so no reviews yet. Thanks, Linda of Lányos Handmade
Hi Linda, thank you for your review. Is there anything we can help you with setting up the app?
can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.
We can give you a personal guidance of how to set up Reputon on your account.
The Beer Library
Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.
I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.
Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.
Thanks for the extensive feedback!
We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.
Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.