Reputon Customer Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for efficiently gathering positive customer reviews and managing online reputation. Key features include a user-friendly interface, easy customization of email templates, and a special function that redirects negative feedback for direct resolution. Merchants also appreciate its reliable performance, responsive customer support, and compatibility with Shopify and Google Reviews, making it a top choice for enhancing customer trust and boosting sales.
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its great app. Easy to set up, easy to use, and get great help. High recommend.
only 1 thing if " feedback/review can be display layout can be more curated and clean. rest everything brilliant
I gave it 4 stars for the ease in setting up. Hopeful and patient for now so just waiting on results.
This app allows us to address the issues that customes raise and better our business
Thank you for the review! Our app is designed to help you gain more reviews and resolve issues with clients 1:1. If you ever need assistance or have any questions, feel free to reach out. We're here to support you!
Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online.
Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.
After some service from Shopify support I got this app working well and am able to communicate with customers who are dissatisfied. and thank customers who are satisfied.
Dear Client,
We are very sorry you had issues with Logging In.
There was some very short maintenance work on our servers.
But we've fixed it already.
Kind regards,
Reputon Team
Functionally fantastic, catches customers that might not be fully satisfied so you can help make them happy. The email template and their own review site are not very pleasing visually, but ok. There is not a lot of guidance on setting up your URLs but it's pretty straightforward.
Great app to help build reputation among your customers old and new. Particularly helpful when you get those customers that are intent on leaving a bad review no matter how good of a service you offer.
The app works just fine. It helps to get your customers to rate your business as well as think about your services and products while you manage your store.