Retail Barcode Labels , 538 reviews
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This is not working for me and the old app is days away from being discontinued. We use 1" x 1" Dymo labels and I cannot get them to print correctly. You can't even read the price when they print out... not good
Thanks for taking the time to share your feedback with the Retail Barcode Labels app! If information is printing outside of the designated space, it could be something in the printer settings that is affecting it. You can try using Chrome and following the recommended print settings here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels
Our development team is always looking at ways to improve the functionality of our apps, so I’ve followed up with you via email so we can take a closer look at the issue you are having as well as document any additional feedback you may have. Looking forward to connecting soon!
- Alex, Shopify Support
I used this app to create and print a barcode for an item that had just arrived and it erased and updated ALL of my barcodes in the system. THOUSANDS of items have to have barcodes reentered into the system. WEEKS worth of work.
Thank you for leaving this review. I'm so sorry to hear that you had a frustrating experience with the app. I would like to take a look into the account to find out what happened and see if there's anything I can do to help. I have sent you an email in order to investigate. Please respond to that email whenever you're able to. -Sophia, Shopify Support
If I could give it negative stars I would. The other app worked fine. I literally have been trying for 2 hours, following their "directions" and trying on my own, and I cannot get a label centered. I have wasted an entire roll of labels because of this junk. Outrageous this is considered an upgrade.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Printing labels is terrible compared to how it used to be. The old app you could hit print and it would print, now when I hit print it pops up print preview and I have to change all the settings for the printer each time... a lot of room for error and a lot more time consuming. What a pain in the butt!!
Hey, there. Thank you so much for this feedback. I understand the importance behind eliminating any room for human error from the process to save time and money. I have gone ahead and reached out to you via email to gather any further feedback from you and offer any support. -Bo, Shopify Support
Worst app ever. Why replace the old app that was working just fine? The app doesn't recognize Thai Baht so we can't add the price on our labels anymore...
Thank you for sharing this feedback. I'd like to help out as much as I can here and I'll email you as well if you need any more help. Unfortunately, at this time, we don't support some characters or currency symbols for barcodes. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer to merchants like you. I’ve also followed up as well with your feedback to our app development team.
Niall, Shopify Support
It is not user friendly AT ALL. The old free app was 1000% better. The fact that you have to click 75 times to finally print your tags is not an effective use of time. Please update!
Hey there,
Thank you for this feedback. We are striving to better all of our apps so this feedback is very much so appreciated. I did some digging into this for you and found that there is a workaround to avoid all of these additional clicks. These additional clicks are often due to missing label types, this can be avoided by selecting Print using System Dialogue as per this screenshot https://screenshot.click/06-07-t1ub2-jxx6e.png and then select the appropriate SKU from the list there instead.
I have gone ahead and reached out to you via email to offer additional support if needed and to gather any further feedback you may have. -Bo, Shopify Support
This app has been available for a really long time and to know Shopify hasn't addressed the issued/major complaints with this app is frustrating. This app is basically useless unless used under perfect circumstances.
Thank you for reaching out and I'm sorry to hear that you're experiencing issues with the app. If this problem is continuing, please contact our support team directly so we can take a closer look at things and troubleshoot the issue: https://bit.ly/2AWw5VA. -Oliver, Shopify Support
I tried multiple times but could not able to see price in the label preview. not sure how to inlcude the price in the label.
Thank you for reaching out and for taking the time to leave your review. There should be an option to add the price of products to the labels you print, so I'd be interested in taking a closer look at this for you to see why you are not able to add the price or see it in the preview.
I will be sending you an email shortly to touch base with you and I hope we can discuss this further. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Really not user friendly at all. Takes so long to create barcodes for each product and is very time consuming. I used to use shopkeep which created the barcodes automatically and didn't add any time to my day. You really need to work on this feature.
I'm sorry to hear that you've not found the Retail Barcode Labels app to be user-friendly but we appreciate you providing us with your feedback here nonetheless. I will be sure to pass your comments onto our development team for them to consider as we build and develop the app in future. Thank you. -Victor, Shopify Support
I had used this app with much success. Now it only prints at 100% instead of 90% as recommended by Dymo. The bars are now to blurry for the socket mobile scanner to identify. I uninstalled it to see if I could reset it, but now it won't reinstall. Please return to previous settings
Hi there, thank you for providing us with feedback on Retail Barcode Labels! If the labels are printing blurry, you'll want to make sure your printer settings are set to "Printer Features" and you've selected 300x600 DPI for the output quality. I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support