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The new default to printing one label of every product is a horrible updated and really interrupts workflow. If I only one variant is needed, I now have to manually adjust the rest. This is extremely disappointing and needs to be resolved immediately.
Thanks for your feedback. This default change has changed workflows for merchants who need labels for specific variants only. Your feedback has been shared with our team, and we recognize the urgency. Thank you for bringing this to our attention. For help, visit help.shopify.com/support.
It's crazy that this cannot be used as a POS app. We want store managers and staff to be able to print basic barcodes in store without having to leave the POS app. This seem like another basic function missing from Shopify's core POS offering.
a change made to the app cauld it to change authorization, and the feature did not work. the app developers did not send a notice regarding the issue and steps needed. not a professional approach to app developmnt and rollout!!!
The Auto check of every product when I go to print just ONE label is a pain. I spend more time unclicking the products . It is a HORRIBLE DEFAULT.
PLEASE go back to leaving them all as ZERO.
Since yesterday, all of my labels are printing with a HUGE barcode instead of it being smaller and the wording being bigger. I cannot find a resolution through Shopify or Retail Barcode Labels app.
TRYING TO GET SUPPORT WITH NO SUCCESS FOR DAYSSSS!
The default to printing 1 label makes no sense & is really slowing me down.
I loved this app before, please change it back
I have so many issues printing with this app on my DYMO 550. 1" x 1" labels won't print correctly and neither will the jewelry/price tags. So frustrating!
Hi there! Thank you so much for sharing this feedback!
I completely understand that being able to print your labels correctly with your Dymo 550 label printer is super important. The 1" x 1" labels are supported for use with the app, however, they do have a maximum of 6-8 digits allowed due to their size. That information and some steps you can take to optimise printer settings for the best printing results can be found through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We also have a resource with some print quality troubleshooting steps for that specific printer model which you can try, through this link: https://help.shopify.com/en/manual/fulfillment/fulfilling-orders/shipping-labels/label-printers/dymo-labelwriter-550-series. If you are still encountering issues, please do feel free to reach out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and fully resolve this for you. Thanks!
- Natasha, Shopify Support
can't remove price for certain labels. My prices fluctuate, so this is not ideal.
Hi there! Thank you so much for your feedback! You should absolutely be able to remove price information from a label template, and I completely understand your need for this option. To do so, just pop into the template you will be using, untick the **Price** field on the label preview and then click **Save template**. You can then print your labels as normal with that edited template. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and fully resolve this for you. Thanks!
- Natasha, Shopify Support
We are having issues with duplicate barcodes constantly. This is a major issue that is time consuming to fix and costs us money to print new tags all the time after discovering duplicate barcodes. We even use the app to create all of our barcodes and it still generates duplicates on a regular basis.
Hi there! Thank you so much for sharing information about this issue! When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. Thanks so much!
- Natasha, Shopify Support