Overall rating
2.3
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
July 30, 2020

Loaded the App 24 hours ago worked fine for 1 night, try to use it tonight not working, opening our storefront finally and now we are dead in the water with our bar codes, Manually Pricing it is... pretty sad pay this much money for Shopify may have to look at another alternative.....

Stars and Studs Boutique
United States
2 days using the app
Shopify replied August 11, 2020

Thank you for taking the time to write this review. We appreciate receiving feedback like this. I'm sorry to hear you've had some trouble with the Retail Barcode Labels app and I'd love to see if I can help you get it working again. I'll be reaching to you via email shortly. Please respond to me there if you'd like to dig into this further together. - Oliver, Shopify Support

December 22, 2018

The older app allowed me to print directly off the products page, I could click "Print Barcodes" and it would open a new page where you could enter how many Barcodes you needed printed for each variation of your item. Once you selected the amount, you clicked print, and the Dymo printer would start to print.

This app is UNUSABLE. After selecting to print Barcodes for an item, it brings you to a page that has you select the template size of the barcode you are printing and Qty. This would be amazing if once you clicked "Print" on this screen it would allow you to print. But no, it opens up another page, for a "print preview" and asks you to click another time, "Send to Printer". Once you
select that, it brings you to ANOTHER entire Tab/Page, where it prompts your printing settings, and doesn't even recognize the Template that you just choose, then on top of that, once you go thru the list of the paper size, the two codes we use 30332 and 30336 are not existent. If you now click "Print using System Dialog" it'll prompt ANOTHER print screen, where you can choose paper size again, and you can finally find the correct size template that you choose 4 pages back and 10 clicks ago. Now I hit print thinking I've finally acquired the tags I need. Nope, the Tops are cut off, hmm lets shrink it to 75% , nope the bottom is cut off.

PLEASE LET ME DOWNLOAD THE OLD APP AGAIN!

EastWestNovelty
United States
2 days using the app
March 20, 2019

This app is terrible zero stars. Far too many steps to print a label and it prints off the label not showing all the product name. Please bring back the previous app that was fantastic and easy to use.

Baby Presents
Australia
2 days using the app
Shopify replied April 26, 2019

Hey, there! We appreciate you going out fo your way to give us this feedback. We are constantly striving to improve all of our applications and merchant feedback is essential, so thank you. I am sorry to hear that you experienced these issues when using our app, I have gone ahead and emailed you to offer support. I look forward to hearing from you. -Bo, Shopify Support

February 10, 2019

This app is very limited. It doesn't have an option to print on 3/4x2" DYMO labels that we have been using forever. I also want to print our logo on the label but there is no option for that. I may have to spend an extra $10/mo to get what I need, but I feel that as a product-based platform, Shopify needs to offer a solution to this problem.

Linen and Cake
United States
1 day using the app
Shopify replied June 17, 2019

Hey there,
Thank you so much for this feedback, is as always, is valued. I have gone ahead and reached out to you directly via email to offer any additional support you may need.
-Bo, Shopify Support

August 27, 2020

THIS IS NOT WORKING FOR ME. The labels print off center even though I have the exact avery labels in my settings.

Studio Style
United States
1 day using the app
Shopify replied September 3, 2020

Thank you for providing us with this feedback. I'd like to learn more about the labels you're using, so I'll be following up with you via email. You can reply directly to me there once you receive it so that we can discuss this further. Talk to you soon! - Oliver, Shopify Support

January 11, 2022

Destroyed my Google shopping feed, all the barcode are not valid with GTIN and google turned it down I asked for help, I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down. Before i didn't have a single issue

Koss Design
Ireland
1 day using the app
Shopify replied January 17, 2022

Thank you for writing your review and I'm sorry to hear that you've had this issue. Barcodes generated via the Retail Barcode Labels app will be unique to your store, whereas Google requires specific barcodes if you are selling registered products. These barcodes would generally be predetermined and barcodes generated via the app would not be appropriate, unless the products you are selling are custom products. Custom products do not need to have a unique identifier.

If you'd like to receive more assistance for this issue, please reach out to our support team who would be happy to help: https://bit.ly/2AWw5VA. -Victor

January 4, 2023

everything is fine... but all template price is not getting printed properly price is coming only in tag template :(

Chipandmonks
India
1 day using the app
Shopify replied January 15, 2023

Thank you for reaching out and bringing this to our attention. It looks like we may need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify app store, we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support

February 18, 2021

App looks good sadly it bugs when creating template : I only get the barcode and the SKU, even when selecting Price, Product name and Variant. I can t use it if I cant have the price on the label... Hope they ll fix the bug

Elmar
Israel
About 20 hours using the app
Shopify replied February 19, 2021

Thanks for reaching out about this! If your labels aren't showing the product price, this is most likely because you're using a currency that isn't currently supported. This app currently only supports the currencies found here: https://bit.ly/3pcMSbf. If you're not using one of those currencies, this would be what's causing your issue there.

If that's the case, I suggest using the Dymo Label software to create your labels instead: https://bit.ly/39fg0Ji.

If you are using a supported currency, please contact our support team so that we can look into this for you further: https://help.shopify.com/en/questions. Hope that helps! - Brie, Shopify Support

June 29, 2020

Even after selecting price and removing all Variants, price doesn't show. I tried everything… but still

Bardees Designs
Egypt
About 16 hours using the app
Shopify replied July 17, 2020

Thank you so much for submitting your review. I'm sorry to hear that the template hasn't been cooperating with you, and I'd like to help you get it sorted out. I have sent you an email so we can take a look into the app settings together. Please reply to that email whenever you have a moment. Looking forward to getting this resolved for you. -Sophia, Shopify Support

June 18, 2022

"A technical problem prevented this page from loading. Reload this page, visit another page in the Retail Barcode Labels app, or try again later."
- shopify 2022

GamerGear.cz
Czechia
About 2 hours using the app
Shopify replied July 11, 2022

Hi, there. Thanks for taking the time to leave a review for us, and I'm sorry to hear about this error you've encountered. We recommend that you reach out to our Retail Support Team using this link here (https://bit.ly/3ywkAym) so they can investigate this error with you, and find a resolution, so you can access the application as expected. -Imogen, Shopify Support