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Destroyed my Google shopping feed, all the barcode are not valid with GTIN and google turned it down I asked for help, I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down. Before i didn't have a single issue
Thank you for writing your review and I'm sorry to hear that you've had this issue. Barcodes generated via the Retail Barcode Labels app will be unique to your store, whereas Google requires specific barcodes if you are selling registered products. These barcodes would generally be predetermined and barcodes generated via the app would not be appropriate, unless the products you are selling are custom products. Custom products do not need to have a unique identifier.
If you'd like to receive more assistance for this issue, please reach out to our support team who would be happy to help: https://bit.ly/2AWw5VA. -Victor
everything is fine... but all template price is not getting printed properly price is coming only in tag template :(
Thank you for reaching out and bringing this to our attention. It looks like we may need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify app store, we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
App looks good sadly it bugs when creating template : I only get the barcode and the SKU, even when selecting Price, Product name and Variant. I can t use it if I cant have the price on the label... Hope they ll fix the bug
Thanks for reaching out about this! If your labels aren't showing the product price, this is most likely because you're using a currency that isn't currently supported. This app currently only supports the currencies found here: https://bit.ly/3pcMSbf. If you're not using one of those currencies, this would be what's causing your issue there.
If that's the case, I suggest using the Dymo Label software to create your labels instead: https://bit.ly/39fg0Ji.
If you are using a supported currency, please contact our support team so that we can look into this for you further: https://help.shopify.com/en/questions. Hope that helps! - Brie, Shopify Support
Even after selecting price and removing all Variants, price doesn't show. I tried everything… but still
Thank you so much for submitting your review. I'm sorry to hear that the template hasn't been cooperating with you, and I'd like to help you get it sorted out. I have sent you an email so we can take a look into the app settings together. Please reply to that email whenever you have a moment. Looking forward to getting this resolved for you. -Sophia, Shopify Support
I contacted support, but all of the AI's answers were things I had already tried, and they did not lead to a solution.
Support tells me to look at the "Retail Barcode Label", but this link is broken. I will stop using this app because I don't have the support I can count on.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear that you're experience with the app wasn't satisfactory. To connect with our Live Support, you can enter 'I still need help' into the chat box. This will allow us to take a closer look into any issues that you may be having: https://bit.ly/2AWw5VA. - Blair, Shopify Support
It does not work properly. although SKU and product name appers in the preview, they disappear when I print out.
Hi there. Thank you for taking the time to share your feedback. I'm sorry to hear that you've had a negative experience using the Retail Barcode Labels app. If you haven't already, I'd encourage you to connect with our Live Support so we can take a closer look into this issue: https://bit.ly/2AWw5VA. - Blair, Shopify Support
"A technical problem prevented this page from loading. Reload this page, visit another page in the Retail Barcode Labels app, or try again later."
- shopify 2022
Hi, there. Thanks for taking the time to leave a review for us, and I'm sorry to hear about this error you've encountered. We recommend that you reach out to our Retail Support Team using this link here (https://bit.ly/3ywkAym) so they can investigate this error with you, and find a resolution, so you can access the application as expected. -Imogen, Shopify Support
The app and Shopify have horrible support and does not work. I switched from Quickbooks and have been trying to get a printer to work for 2 weeks. Should have gone with lightspeed. Absolutely horrible experience.
Hi, there. I appreciate your review and I'm sorry to hear that you haven't had a good experience with the app. For more help with this, please reach out to us here: https://shopify.link/vRnL. We'd love to review this with you to see what we can do to help. -Erin, Shopify Support
Trying to drop ship and cj dropshipping products dont have barcodes, anything printed on demand doesnt have a barcode, pretty much trying to sell on line is impossible. I tried to make barcodes so i can sell products on walmart using this app and it gave me 8 digit barcodes that do not fit on google, facebook, or ebay. Really misleading and stupid. After 2 hours of trying to figure it out turns out it doesnt work for its intended purpose. They should call it fake barcode labels to keep your store organized. If u need upc codes stay far the fuck away from this app.
Thank you for taking the time and writing this review. It's important to note that the barcodes generated by the Retail Barcode Labels app are unique to your store, which can be used with Shopify POS or for managing the inventories. However, they wouldn't be considered a valid universal product code (UPC) for Walmart and/or Google Shopping.
In order to get a valid UPC/GTIN, then you or the manufacturer will need to apply to become a part of the system at GS1 (Global Standards Organization) - GS1 manages the assigning of UPCs within the US. If you'd like to learn more about obtaining a UPC, then we've got a detailed guide to help you with that right over here: https://bit.ly/3qu70bm.
If you'd like to receive more assistance for this issue, then please reach out to our Support team who would be happy to help via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support
This is a horrible "update". Awful work flow, you have to search for all your new inventory without a good filter for that in products and then create a barcode and THEN GO BACK and do it all again to print. I have also waisted about 48 labels trying to get the sizing right. Awful.
Thank you for your feedback. We are always looking for ways to improve our app functionality, and I've reached out to you via email to offer further support and to receive any additional feedback. I hope to hear from you soon! - Freddie, Shopify Support