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I am totally and utterly disappointed by this app. We used it for about a year or so, and it seems to be OK until, it started generating duplicate barcodes. What an utter nightmare. I mean it just needs to do ONE THING. JUST ONE THING - unique barcodes. And it manages to create duplicates. I rang up support, and was told this was "known" If it was know - this is a critical defect!. It shouldn't be that hard to create unique codes. That's what computers are really really good at doing. Please fix this.
I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of this problem here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Victor, Shopify Support
Not compatible with Google and not recognised by https://www.barcodelookup.com/ making products unable to sync with Google!!
Hey, there. Thanks for taking the time to leave us a review for our app. Just to clarify, Retail Barcode Labels is built for the Shopify Platform, and was not built as an integration tool with it's labels for third party platforms. Google may use it's own labels and codes, like GTINs, for example, which they have already determined and you can attach to your products via the Google Sales Channel and your Google Merchant Center Account. I'm happy to pass your feedback regarding having the labels generated by Shopify's app integrate with other platforms. I can't say what the result of your feedback may be, but you can rest assured that the feedback has been passed along. -Imogen, Shopify Support
TLDR: This cost me a good bit of manual effort to recover from an overly ambitious action taken by the app. Be warned, if you want to mix barcodes with some of your products having externally assigned barcodes and some having generated barcodes, be sure to take backups regularly. This has an option to overwrite ALL barcodes that have not been automatically generated. Meaning this will wipe out ALL externally assigned barcodes from all products without a warning or confirmation. This was done by an employee, as there is no way to prevent it through permissions. I want the employee to be able to create new barcodes, but not overwrite the entire database of barcodes. Seems like this would be a valuable option to add. FYI, recovery was not simple, We had 10 days worth of heavy turnover since our last backup. Luckily, I was able to code up a solution to recover the older barcodes for the pre-existing barcodes, but the newer entries where a total loss. We had to manually rescan 400+ products to recover. One would think that shopify would have thought this one out a little more, and that they would offer a free backup scheduling app for when things go badly. Not really impressed.
Hey, there. Sorry to hear about the issues caused by the overwrite and we'd be happy to share your experience with our developers, so that your suggestions can be taken into consideration for future developments.
As for backing up, there are a couple of options you can consider - you can export a copy of your products to a CSV file (https://bit.ly/3wCodAB) or use a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f), which is capable of scheduled backups.
Thanks again for taking the time and sharing these suggestions with us. Cheers! -Elias, Shopify Support
I have used this for years now and am getting super frustrated for the past 6 months. I have to "create barcodes" for new inventory multiple times before it actually creates the barcode. It has been becoming a waste of lots of time. Loved it in the beginning tho, so not sure what has happened/changed since
Thank you for writing your review, and I'm sorry to hear that you've experienced this issue in the past few months. I'd like to take a closer look at this for you to see if I can help diagnose and troubleshoot this problem, so I will be sending you an email to learn more about the issue. Please look out for that and get back to me there if you'd like some assistance with this. -Victor, Shopify Support
Many of the barcodes that print ate not readable. They will not scan. Its expensive to print labels that are useless. Also the program doesn't recognize keywords for searching items to print. Very time consuming to have to print labels one item at at time.
Hi, there. I'm sorry to hear you're having trouble with your labels - this is most likely an issue with your scanner or label printer. I'd like to help you troubleshoot this so that we can get those labels working for you. I'll send you an email shortly and we can take a look together. Speak soon! - Brie, Shopify Support
A lot of times it won't open up or let me print labels. Takes a while to create products. I do love the fact that it allows you to print multiple labels at once.
Thank you for reaching out and for leaving your feedback. I'm glad to hear that you're enjoying the ability to print multiple labels at once which is hopefully speeding up the entire fulfilment process for you.
I'm sorry to hear that you've experienced issues loading the app and getting it working properly, however, so I will be sending you an email shortly so that we can discuss this in more detail and hopefully get this resolved for you. Thanks again and I look forward to speaking with you about this moving forward. -Victor, Shopify Support
There's not enough supported label options. Personally, I need to print 2" X 1" labels, and I use a Rollo printer.
The option to create custom label sizes would be great.
Thank you for writing your review and providing your feedback to us here. I can see why greater flexibility in terms of label sizes would be a useful option for your business so I will be submitting your feedback to our development team for their consideration. We are always looking for ways to improve our platform and the apps we offer, and merchant feedback plays a large part in determining what changes and features can be implemented. Thank you once again for letting us know your feedback. If you have any further questions about the app, please reach out to our support team at anytime. -Victor, Shopify Support
VERY INCONSISTENT. HAVING TO CONSTANTLY ADJUST SETTINGS AND LABEL SIZES, PROCESS IS WAY MORE COMPLICATED THAN BEFORE.
Thanks for taking the time to share your feedback! We're always working to make sure our apps function properly for our merchants, so I’ve followed up with you via email so we can take a closer look. - Lauren, Shopify Support
I works till you have a problem and then zero support. I have a few items that no matter what I do it will not create a barcode. I contacted support and nothing. I will be changing to a different barcode app.
Hi, there! Thank you for providing us with this feedback on your experience. I'd love to try and work through any issues with the application you might have encountered and will be following up with you via email shortly! We can continue our dialogue on this there. Thank you! -Oliver, Shopify Support
App doesn't work anymore. App worked perfect until last week. Now it won't load, and we can't make new labels or print any. The app will not open anymore.
Thank you for reaching out with your concerns. Based on some tests, the app is working as expected and perhaps is caching on your end. Please clear your cache and cookies to resolve the issue, but reach out to us directly if it persists here: https://bit.ly/2AWw5VA. -Olivia, Shopify Support