Overall rating
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
Edited September 3, 2020

Many of the barcodes that print ate not readable. They will not scan. Its expensive to print labels that are useless. Also the program doesn't recognize keywords for searching items to print. Very time consuming to have to print labels one item at at time.

Gypsy Jewels Tx
United States
Over 1 year using the app
Shopify replied September 8, 2020

Hi, there. I'm sorry to hear you're having trouble with your labels - this is most likely an issue with your scanner or label printer. I'd like to help you troubleshoot this so that we can get those labels working for you. I'll send you an email shortly and we can take a look together. Speak soon! - Brie, Shopify Support

May 4, 2021

Honestly, we need more options for Dymo templates. Shopify Hardware sold us Dymo Hardware, but the size tags we need vs what is available as a template are way too big. Need this to be more customizable, so we can choose *Just* barcode and name of item, on a smaller Dymo label ( 1⁄2 x 1 7⁄8" or 1⁄2 x 1"). It's so limiting.

United States
6 months using the app
Shopify replied May 15, 2021

Hi, there. Thank you for leaving a review and providing us with your feedback. I can see how having more options for the label sizes can be beneficial for our merchants, like yourself, and I'd be happy to share your comments with our developers. Thanks again! -Elias, Shopify Support

August 3, 2020

I am totally and utterly disappointed by this app. We used it for about a year or so, and it seems to be OK until, it started generating duplicate barcodes. What an utter nightmare. I mean it just needs to do ONE THING. JUST ONE THING - unique barcodes. And it manages to create duplicates. I rang up support, and was told this was "known" If it was know - this is a critical defect!. It shouldn't be that hard to create unique codes. That's what computers are really really good at doing. Please fix this.

Over 1 year using the app
Shopify replied August 12, 2020

I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of this problem here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Victor, Shopify Support

October 17, 2020

I works till you have a problem and then zero support. I have a few items that no matter what I do it will not create a barcode. I contacted support and nothing. I will be changing to a different barcode app.

The Preppy Bunny
United States
About 1 year using the app
Shopify replied October 22, 2020

Hi, there! Thank you for providing us with this feedback on your experience. I'd love to try and work through any issues with the application you might have encountered and will be following up with you via email shortly! We can continue our dialogue on this there. Thank you! -Oliver, Shopify Support

June 22, 2020

I have used this for years now and am getting super frustrated for the past 6 months. I have to "create barcodes" for new inventory multiple times before it actually creates the barcode. It has been becoming a waste of lots of time. Loved it in the beginning tho, so not sure what has happened/changed since

Violet Rose Boutique
United States
Over 1 year using the app
Shopify replied July 3, 2020

Thank you for writing your review, and I'm sorry to hear that you've experienced this issue in the past few months. I'd like to take a closer look at this for you to see if I can help diagnose and troubleshoot this problem, so I will be sending you an email to learn more about the issue. Please look out for that and get back to me there if you'd like some assistance with this. -Victor, Shopify Support

February 22, 2021

We used this application to print the barcode for our store. While using this application we were facing the problem of not printing the price along with the barcode. We contacted to the support team regarding this issue. But they said that your country currency doesn't support with our system as this application is used worldwide for printing the barcode. For developer:
Developers should update this application with time by time as many of the Shopify users using this application for barcode printing.

United Arab Emirates
7 months using the app
Shopify replied February 22, 2021

Hi, there! Thank you for that feedback - that is correct, you aren't able to print your pricing on your barcodes using the app if you are using an unsupported currency on your store. If this is the case for you, I'd recommend using the Dymo label printing software instead: https://bit.ly/39fg0Ji. Hope that helps! - Brie, Shopify Support

April 5, 2019

i use this app to print barcodes. the regular barcodes are off center but i can live with that. the 1x1 square labels that i use for my accessories i cannot even use anymore because they are so off center it cuts off the price. I have changes the settings several times and nothing i do makes it better. I suggest next time you make all of your customers use an app that is sub par you test it first. My contract is up with shopify in may and i am now currently looking into other pos systems because this issue has been a headache and i am losing money not being able to put the majority of my accessories on the floor.

Lorelai Lace Boutique
United States
About 4 years using the app
Shopify replied June 4, 2019

Thank you for providing us with feedback on the Retail Barcode Labels app! Label alignment issues could have a few possible causes, so I have sent along an email to assist on this. - JP, Shopify Support

April 25, 2019

I do not like the new app. The older one was much simpler and faster. This app makes me reset my label and printer every single use. Very unhappy with this forced upgrade.

Fly Guy Disc Golf
United States
Almost 4 years using the app
Shopify replied May 29, 2019

Thanks for your feedback! I understand the printer settings resetting can be quite frustrating for your workflow. When you print your labels, there is an option to go into the system dialogue. Once in there, you can select the preset to use your "last used settings". This will use the last preset you used for your labels.

I have also sent detailed instructions for your store via email, please do get back to me if you require any additional feedback. Hope this helps!

- Alex, Shopify Support

January 8, 2021

This app is really frustrating. It doesnt create barcodes consistently. It logs out of shopify & is just a frustration.

Rock Paper Scissors
United States
7 months using the app
Shopify replied January 11, 2021

Thank you for taking the time to provide your feedback here; I'm sorry to hear you're having trouble with the app. I'd like to help you troubleshoot these issues, so I'll follow up with you via email shortly to take a look together. Cheers! - Brie, Shopify Support

Edited January 22, 2020

You have to "create" the barcode at least 2-3 times before a barcode is actually populated. It wastes a lot of time.

Common Coast
United States
Over 1 year using the app
Shopify replied February 8, 2020

Thank you for sharing this feedback with us!

The expected workflow is that you'll only need to create the barcode once and then can print it anytime you need new labels. I'd like to review the steps that are causing you to have to repeat your actions to help streamline your workflow.

I’ve followed up with you via email so that we can continue to chat about what you're seeing! -Lizzy, Shopify Support