Reviews (327)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.

July 22, 2022

Switched from Return Magic to this app after trying 6 others - lifesaver! Support is great and always available. So far met all expectations. Thanks!

UnShy
United States
Almost 2 years using the app
July 19, 2022

The customer service is outstanding. I reached out on a Saturday afternoon asking a question and had a reply from Eyal within minutes. It was very much appreciated.

Three Stars Golf
United States
Almost 2 years using the app
June 14, 2022

I've needed help twice - and both times, Junessa has jumped right on and handled my issues. Incredible customer service. So many apps make you leave a message and wait for an email - I delete those apps. This is the way.

Ideal Place Market
United States
Over 1 year using the app
Edited December 19, 2023

This app took the place of Return Magic for our company, and it was very easy to train the team on. Customer service is always quick to respond and help out. Also quick to address suggestions. Customer experience seems to be very good from the front end.

The Goulet Pen Company
United States
Over 1 year using the app
July 26, 2022

Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.

Higher Hangers® - BioHangers® Space Saving Clothes Hangers
United States
Over 1 year using the app
April 22, 2022

Great app! Very easy to use and their customer service is exceptional! We highly recommend this app for taking the hassle out of returns.

Dapper Horse
United States
Over 1 year using the app
June 28, 2023

We went from processing returns manually to ReturnGO. Great improvement and support is always great.

High Country Outfitters
United States
Over 1 year using the app
November 23, 2022

ReturnGO is the best for creating a returns portal on your Shopify store. We came with pretty complicated requests, and they successfully helped us achieve the results we need for our brand. They offer the support you could have or imagine. Thanks Eyal, Noa & team for all your efforts.

Lady Pipa
Spain
Over 1 year using the app
October 12, 2021

This app requires some significant setup time and testing, but once we got that done, the app has worked great. The few glitches that we've run into have been addressed promptly and thoroughly by the development team, and they've even accommodated us with a custom feature we needed. The interface is perfect for teams wanting a highly-customized portal and dynamic features. It's made the returns process so much more streamlined and organized. We're very happy.

Vapour Beauty
United States
Over 1 year using the app
Edited July 10, 2024

A great app with excellent features and very helpful customer support. Special thanks to Rav and Reyn!

ESSĒN
Australia
Over 1 year using the app