Reviews (3,138)
I wish it was possible to leave a 0 star review. Recharge has been a headache the entire time we've used their platform. The app has so many limitations and is not user-friendly. Our customers are constantly confused and simple actions are laborious and not intuitive. Their customer service response time takes too long and only magnifies issues. Whenever we do reach out with questions or issues the very delayed response is usually that it's not possible to fix the issue. We reached out to Recharge to perform a bulk action for us (something you would think would be available for us to do ourselves), only for Recharge to tell us the action has been completed when it hasn't resulting in customers being charged incorrectly and diminishing our customer's trust in us. Their platform does not sync well with Shopify and every time we have a product update or a new product it's a huge hassle to get Recharge to sync with our store. If at all possible, find a different platform. Recharge charges a ton of money for a poor quality service.
Adding more context to this review because it is several months later and Recharge continues to be awful.
I have now spent over a month and multiple back and forth emails with their customer support trying to get a report of my active subscribers. Should be a simple and basic function for a platform that manages active subscribers, right? Not for recharge. They repeatedly do not answer my questions, I am passed between multiple representatives in the same thread and the secondary representatives only copy and paste the response that I initially received that doesn't answer my question! They are rude, unprofessional and their platform is severely lacking.
In addition, we completed a several month customer-support pilot that was a joke. We had a 'dedicated' representative who was never able to actually fix any of our issues. We never actually received any specialized help or tailored experience like they promised.
