Reviews (1,958)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.

November 5, 2024

Nick from the e-shop Genius has saved my business. With the new shopify checkout policy, we were lost on what to do, our checkout no longer worked! Nick communicated with members of our team and recharge while he troubleshooted the problem. He took video recordings of steps that he needed us to do on our end. Website is now working flawlessly. Extremely happy with such a fast and perfect result. Will definitely use again, thank you!

Puppy Gang Fresh Foods
Canada
Over 5 years using the app
Recharge replied November 25, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

December 10, 2024

I had a complicated problem recently and Ola was able to help me figure it out with no problem. Such an easy and reliable platform.

Vibrant Health
United States
Over 5 years using the app
Recharge replied December 17, 2024

We are glad Ola was able to assist you. Thank you for the review!

- Ty Bailey | VP of Services

January 2, 2025

I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you.

Goodwill Wine
Australia
Over 3 years using the app
Recharge replied January 8, 2025

Thank you for taking the time to leave a review - and for the shout out to Nick!

- Ty Bailey | VP of Services

December 2, 2024

PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)

- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.

- Analytics dashboard is easy to navigate and read at a glance.

- Good range of integration options with other softwares/apps/services.

CONS:
- Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance.

- Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts.

Lumi Gummies
United States
8 months using the app
Recharge replied December 17, 2024

We appreciate your feedback & review!

- Ty Bailey | VP of Services

November 27, 2024

It keeps evolving and the support is very good. Big shout out to Ola. Often I find with other support apps they have a Quick Look and then you get dropped if it’s too much effort. Ola kept at it and genuinely helped.

Edgcumbe Tea & Coffee Co Ltd
United Kingdom
Over 3 years using the app
Recharge replied December 17, 2024

Thank you so much for the review - and the shout out to Ola!

- Ty Bailey | VP of Services

November 19, 2024

We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.

We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.

Rare Tea USA
United Kingdom
Over 3 years using the app
Recharge replied November 25, 2024

Thank you for sharing your experience!

- Ty Bailey | VP of Services

December 10, 2024

Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!

Wellements®
United States
About 3 years using the app
Recharge replied December 17, 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

November 22, 2024

Nikola Went above and beyond and he fixed my issue that has been going on for about two months. I have nothing but good things to say about him. I highly recommend him. Thank you so much for your help Nikola!

Longevity Farms
United States
12 months using the app
Recharge replied November 25, 2024

Thank you for the five star review & shout out to Nikola!

- Ty Bailey | VP of Services

November 13, 2024

Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our website is back to running smoothly. We're thoroughly impressed with the efficiency and excellence of his service. We’ll undoubtedly be turning to him again—our heartfelt thanks to Nick and the e-shop Genius team!

Bendigo Magazine
Australia
Over 4 years using the app
Recharge replied November 25, 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

December 28, 2024

We migrated from Bold Subscriptions (v1), because we needed to migrate anyway, and we used this as an opportunity to see how the other big subscription players worked.

Recharge has some very nice features for both gifting as well as managing the subscriptions. The UI is intuitive and thoughtful.

Hoa - our implementation engineer - was super organized and thorough to get our data migrated into their app, and get us through our first subscription renewal cycle.

Curdbox
United States
4 months using the app
Recharge replied December 30, 2024

We appreciate you taking the time to leave your feedback and review!

- Ty Bailey | VP of Services