Reviews (2,069)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and robust features that enhance subscription service management and scalability. They appreciate the excellent customer support, seamless integration capabilities, and effective subscription management tools, including cross-sell and up-sell options. Positive feedback also highlights the smooth migration support from other platforms and continuous app improvements that boost business efficiency and customer engagement.
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Modules are built in a intuitive user-friendly way. Recharge offers several modules beyond subscriptions including cross-sell, up-sell in both the shopping cart, checkout and post checkout. After transitioning all cross-sell functions from another solution to Recharge we have been satisfied with the results and the ability to manage all subscription and cross sell activities within one app which has streamlined our operations.
This is great to hear. I am glad the modular approach and unified tools have helped streamline your subscription and cross sell operations. Thanks for sharing such a thoughtful review.
Ty Bailey | VP of Services
Always a great experience with Recharge. Their service and system is continously evolving - offering new features for our subscribers and their customer support is consistently stellar.
Thank you for this kind feedback. It’s great to hear the platform continues to evolve in ways that benefit your subscribers and that our support has stayed consistent.
Ty Bailey | VP of Services
Roberto was extremely helpful in answering my questions (and I had a lot)! Very patient and kind, and talked me through everything so it was easier to understand. They sent screenshots of everything they were explaining, and even ran a test scenario for me! Learned a lot and will be taking stuff back to my team. Thanks so much for your help!
This is wonderful to hear. I’m glad Roberto took the time to walk through everything clearly and provide thorough support. We appreciate you taking that knowledge back to your team.
Ty Bailey | VP of Services
Our company just underwent an incredibly complex merging of multiple websites across Shopify, BigCommerce and NetSuite platforms which involved migrating subscriptions from all three into our unified Recharge account.
We worked with Vinse R. from Recharge and he all but held our hand through the whole process. He made each step very clear, answered all of our many (sometime tedious) questions quickly and completely and in general performed on behalf of Recharge like he was part of our own internal team.
We would give Vinse 100 stars if we could!
This is incredible feedback. Thank you for taking the time to share such a detailed experience. Vinse truly cares about the merchants he supports, and I am glad he was able to guide your team through such a complex migration with clarity and confidence. We are grateful for the trust you placed in us.
Ty Bailey | VP of Services
Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.
Thank you for the thoughtful review. I appreciate the honest feedback around notifications and branding and I am glad the customer service experience has been strong overall.
Ty Bailey | VP of Services
John T Was amazing. I had some pretty crazy questions that involved my company, Shopify, recharge, and the customer. He made sure all of my questions got answered and I was able to fix and help my customer within one hour of chatting with recharge. 10/10 service.
This is fantastic feedback. I’m glad John took the time to work through all the complexity and help you resolve everything so quickly. Thank you for recognizing his dedication.
Ty Bailey | VP of Services
Onboarding with Recharge has been so simple. The platform is super user friendly and our onboarding manager Vinse has been an absolute star! It's early days for us on Recharge but I am loving the experience so far.
The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.
Thank you for sharing this feedback. I’m sorry to hear that the cost has felt out of reach for your business.
Our team is continually evaluating how our plans serve businesses of different sizes so we appreciate your feedback. We want our platform to support growth without becoming a burden.
Our Services Team has reached out directly so we can learn more about your situation and talk through any options that might help in the meantime. We’d also like to make sure you have the clearest picture of available resources so you can choose the path that fits your business best.
Thank you again for sharing your perspective. Your feedback matters to us.
- Ty Bailey | VP of Services
Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it."
If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.
I’m very sorry to hear about this experience. I understand how serious and stressful this situation is, especially when it impacts your customers and revenue. This is not the level of ownership or support we strive to provide. We want to review this issue in depth and ensure the right team engages directly with you to address it properly. A senior member of our team will reach out to follow up.
Ty Bailey | VP of Services
Recharge has been an essential tool for managing subscriptions during a very complex migration from a legacy platform. The app itself is powerful and flexible, but what truly made the difference for us was the quality of support.
Julmar was outstanding, responsive, knowledgeable, and incredibly patient while helping us manually reconcile and migrate subscription data. He understood the urgency, paid close attention to detail, and made sure everything was handled correctly so we could move forward without disrupting our customers.
For merchants running subscriptions who need both a robust platform and reliable human support when it matters most, Recharge delivers.
Thank you for this thoughtful and detailed review. I’m glad Julmar was able to provide the care, attention, and patience needed during such a complex migration. Supporting merchants through critical moments like this is something we take seriously, and I appreciate you sharing your experience.
Ty Bailey | VP of Services