Reviews (1,947)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.
Refine
-
By rating
This app is great for managing magazine subscriptions. And, the tech support is AWESOME! Every time I have had a question, big or small, the team has walked me through until everything works perfectly!
We are very glad to hear about your positive experience!
- Ty Bailey | VP of Services
Recharge support was quick and helpful. They responded fast, understood the issue, and provided a clear solution. The whole process was smooth, and I appreciate their efficiency. Great support experience overall!
Thank you so much for sharing your feedback.
- Ty Bailey | VP of Services
It’s been great customer service, I reached out to them and they were able to support me and get my account running smoothly. Would definitely us continue to use them. Thank you
Thank you for the review!
- Ty Bailey | VP of Services
Recharge Subscriptions is a very professional application, best in class. The client support is extremely prompt and efficient. They are always there to help you solve any issue fast.
Thank you for the five star review!
- Ty Bailey | VP of Services
I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you.
Thank you for taking the time to leave a review - and for the shout out to Nick!
- Ty Bailey | VP of Services
Miley is a GEM! She was able to solve an issue for us that had been a pain point for a week in less than 24 hours! She deserves a raise!
We appreciate Miley too! Thank you so much for leaving a review.
- Ty Bailey | VP of Services
Nick from the e-shop Genius has saved my business. With the new shopify checkout policy, we were lost on what to do, our checkout no longer worked! Nick communicated with members of our team and recharge while he troubleshooted the problem. He took video recordings of steps that he needed us to do on our end. Website is now working flawlessly. Extremely happy with such a fast and perfect result. Will definitely use again, thank you!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
I had a complicated problem recently and Ola was able to help me figure it out with no problem. Such an easy and reliable platform.
We are glad Ola was able to assist you. Thank you for the review!
- Ty Bailey | VP of Services
Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous.
PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)
- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.
- Analytics dashboard is easy to navigate and read at a glance.
- Good range of integration options with other softwares/apps/services.
CONS:
- Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance.
- Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts.
We appreciate your feedback & review!
- Ty Bailey | VP of Services