Reviews (1,947)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

January 24, 2025

This app is great for managing magazine subscriptions. And, the tech support is AWESOME! Every time I have had a question, big or small, the team has walked me through until everything works perfectly!

Beachcombing Magazine
United States
Over 6 years using the app
Recharge replied February 4, 2025

We are very glad to hear about your positive experience!

- Ty Bailey | VP of Services

February 5, 2025

Recharge support was quick and helpful. They responded fast, understood the issue, and provided a clear solution. The whole process was smooth, and I appreciate their efficiency. Great support experience overall!

Natu.Care
Poland
Over 1 year using the app
Recharge replied February 11, 2025

Thank you so much for sharing your feedback.

- Ty Bailey | VP of Services

January 20, 2025

It’s been great customer service, I reached out to them and they were able to support me and get my account running smoothly. Would definitely us continue to use them. Thank you

The Goddess Loft
United States
About 2 years using the app
Recharge replied February 4, 2025

Thank you for the review!

- Ty Bailey | VP of Services

February 5, 2025

Recharge Subscriptions is a very professional application, best in class. The client support is extremely prompt and efficient. They are always there to help you solve any issue fast.

Sexy Summer Style
United States
Over 3 years using the app
Recharge replied February 11, 2025

Thank you for the five star review!

- Ty Bailey | VP of Services

January 2, 2025

I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you.

Goodwill Wine
Australia
Over 3 years using the app
Recharge replied January 8, 2025

Thank you for taking the time to leave a review - and for the shout out to Nick!

- Ty Bailey | VP of Services

January 30, 2025

Miley is a GEM! She was able to solve an issue for us that had been a pain point for a week in less than 24 hours! She deserves a raise!

Love Wellness
United States
About 6 years using the app
Recharge replied February 4, 2025

We appreciate Miley too! Thank you so much for leaving a review.

- Ty Bailey | VP of Services

November 5, 2024

Nick from the e-shop Genius has saved my business. With the new shopify checkout policy, we were lost on what to do, our checkout no longer worked! Nick communicated with members of our team and recharge while he troubleshooted the problem. He took video recordings of steps that he needed us to do on our end. Website is now working flawlessly. Extremely happy with such a fast and perfect result. Will definitely use again, thank you!

Puppy Gang Fresh Foods
Canada
Over 5 years using the app
Recharge replied November 25, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

December 10, 2024

I had a complicated problem recently and Ola was able to help me figure it out with no problem. Such an easy and reliable platform.

Vibrant Health
United States
Over 5 years using the app
Recharge replied December 17, 2024

We are glad Ola was able to assist you. Thank you for the review!

- Ty Bailey | VP of Services

February 11, 2025

Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous.

The Cheesemongers Fromagerie
Canada
Over 2 years using the app
December 2, 2024

PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)

- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.

- Analytics dashboard is easy to navigate and read at a glance.

- Good range of integration options with other softwares/apps/services.

CONS:
- Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance.

- Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts.

Lumi Gummies
United States
8 months using the app
Recharge replied December 17, 2024

We appreciate your feedback & review!

- Ty Bailey | VP of Services