Reviews (1,946)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.
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Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.
We appreciate you taking the time to leave your feedback!
- Ty Bailey | VP of Services
UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.
ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and ...
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...
Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.
Thank you so much for taking the time to leave a review!
- Ty Bailey | VP of Services
We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful
We're so glad to hear that you had a positive experience with our support team!
- Ty Bailey | VP of Services
I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work.
There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so.
My customers were ...
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Super helpful and quick response!
We are glad to hear that you've enjoyed your experience with Recharge!
- Ty Bailey | VP of Services
Nick with customer support did a great job!
Thank you for the shout out to Nick & the five star review!
- Ty Bailey | VP of Services
I was fed up today trying to learn how to manage our new Shopify store to teach our customers how to manage it. After hours on chats with other APPs I finally made it to Recharge to help with subscriptions. Irving O was so helpful and quick to help. I was frustrated and did not know how to change a setting and he did it for me and fixed my problems in less than 10 minutes. Thank you for the ...
Thank you for taking the time to leave your review!
- Ty Bailey | VP of Services
Great customer service for technical troubleshooting! Jaden was very helpful, thank you!
Thank you for taking the time to leave a five star review - and for the shout out to Jaden!
- Ty Bailey | VP of Services