Reviews (1,914)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

October 31, 2024

My customers haven’t been able to subscribe since the update and recharge price went up but I’m not seeing the benefit , also I did the upgrade multiple times and the day the switch happened I was notified I had not successfully done the switch. Not impressed

Files by Less
United States
Almost 8 years using the app
August 29, 2024

Amazing customer support if you need it and a very handy app. Highly recommend.

Coffee Brothers
Australia
Almost 8 years using the app
Recharge replied September 16, 2024

We appreciate your review and shout out to support!

- Ty Bailey | VP of Services

September 10, 2024

Juan was extremely helpful in resolving the problem we had.
Thanks again for the assistance.

The Petshop Boyz
Australia
Over 6 years using the app
Recharge replied September 16, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

August 30, 2024

When looking to implement a new subscription service, Recharge stood out among the rest. From the start to implementation, it was 5 star service and help. Vinse was amazing at onboarding us and was there every step of the way. We're excited to continue to grow our subscriptions with Recharge.

GoHydrate
United States
6 months using the app
Recharge replied September 16, 2024

We appreciate your feedback and the five star review!

- Ty Bailey | VP of Services

September 26, 2024

Got on a live chat with Jaden Walker in minutes and was able to resolve my issue with shipping charges quickly and smoothly. Went above and beyond to help in regenerating all of our current orders to match the updated settings!

Pet Popcorn
United States
Almost 2 years using the app
Recharge replied September 30, 2024

Thank you for your review and shout out to Jaden!

- Ty Bailey | VP of Services

August 15, 2024

ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.

iCommerce.org
United States
Over 8 years using the app
Recharge replied August 26, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

August 29, 2024

Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.

Wicked Flame
United States
Over 6 years using the app
Recharge replied September 16, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

November 15, 2024

Great integration with Shopify. Easily customisable. Great Support

Kent Veg Box
United Kingdom
Over 2 years using the app
August 16, 2024

Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)

Nourished
United Kingdom
About 5 years using the app
Recharge replied August 26, 2024

We appreciate your review!

- Ty Bailey | VP of Services

October 14, 2024

Recharge support reached out within 24 hours and resolved the issue for us.

MonorailEspresso
United States
About 4 years using the app
Recharge replied October 21, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services