Reviews (1,946)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

January 23, 2025

Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.

Eight Saints
United States
Over 4 years using the app
Recharge replied February 4, 2025

We appreciate you taking the time to leave your feedback!

- Ty Bailey | VP of Services

Edited December 30, 2024

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and ...

Crisper
Canada
Almost 3 years using the app
Recharge replied December 30, 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

Edited February 5, 2025

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

Cat Butler
United States
Almost 2 years using the app
Recharge replied December 30, 2024

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

November 12, 2024

The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.

Good Harvest Organic Farm
Australia
Over 2 years using the app
Recharge replied November 25, 2024

Thank you so much for taking the time to leave a review!

- Ty Bailey | VP of Services

December 5, 2024

We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful

Caboo
United States
Almost 3 years using the app
Recharge replied December 17, 2024

We're so glad to hear that you had a positive experience with our support team!

- Ty Bailey | VP of Services

Edited January 25, 2025

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work.

There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so.

My customers were ...

ENML
United States
4 months using the app
Recharge replied December 17, 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

January 10, 2025

Super helpful and quick response!

Bite
United States
Over 7 years using the app
Recharge replied February 4, 2025

We are glad to hear that you've enjoyed your experience with Recharge!

- Ty Bailey | VP of Services

December 29, 2024

Nick with customer support did a great job!

Pams Touch
United States
Over 4 years using the app
Recharge replied December 30, 2024

Thank you for the shout out to Nick & the five star review!

- Ty Bailey | VP of Services

November 14, 2024

I was fed up today trying to learn how to manage our new Shopify store to teach our customers how to manage it. After hours on chats with other APPs I finally made it to Recharge to help with subscriptions. Irving O was so helpful and quick to help. I was frustrated and did not know how to change a setting and he did it for me and fixed my problems in less than 10 minutes. Thank you for the ...

Terry Wahls, MD
United States
29 days using the app
Recharge replied November 25, 2024

Thank you for taking the time to leave your review!

- Ty Bailey | VP of Services

December 5, 2024

Great customer service for technical troubleshooting! Jaden was very helpful, thank you!

Moonstone Nutrition Inc
United States
Over 3 years using the app
Recharge replied December 17, 2024

Thank you for taking the time to leave a five star review - and for the shout out to Jaden!

- Ty Bailey | VP of Services