Reviews (1,946)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.
Refine
-
By rating
Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous.
PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)
- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.
- Analytics dashboard is easy to navigate and read at a glance.
- Good range of integration options with other softwares/apps/services.
CONS:
- Limited out-of-the-box customization for bundle interfaces. ...
We appreciate your feedback & review!
- Ty Bailey | VP of Services
Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!
Thank you for the five star review!
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.
We appreciate your feedback and review!
- Ty Bailey | VP of Services
Malik was very helpful getting me the answer i needed on recharge!
Thank you for the review - and the shout out to Malik!
- Ty Bailey | VP of Services
Always so helpful and quick to fix anything.
We are glad to hear about your positive experience!
- Ty Bailey | VP of Services
It keeps evolving and the support is very good. Big shout out to Ola. Often I find with other support apps they have a Quick Look and then you get dropped if it’s too much effort. Ola kept at it and genuinely helped.
Thank you so much for the review - and the shout out to Ola!
- Ty Bailey | VP of Services
Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings.
The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues.
Also WTF? How can analytics be down for 3 full days? And 2 ...
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now. We are looking forward to reaching a resolution for you, and we do ...
The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.
We really appreciate your feedback!
- Ty Bailey | VP of Services