Reviews (1,946)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

February 11, 2025

Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous.

The Cheesemongers Fromagerie
Canada
Over 2 years using the app
December 2, 2024

PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)

- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.

- Analytics dashboard is easy to navigate and read at a glance.

- Good range of integration options with other softwares/apps/services.

CONS:
- Limited out-of-the-box customization for bundle interfaces. ...

Lumi Gummies
United States
8 months using the app
Recharge replied December 17, 2024

We appreciate your feedback & review!

- Ty Bailey | VP of Services

December 10, 2024

Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!

Wellements®
United States
About 3 years using the app
Recharge replied December 17, 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

Edited January 27, 2025

Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.

Artisans of Barossa
Australia
Almost 2 years using the app
Recharge replied December 17, 2024

We appreciate your feedback and review!

- Ty Bailey | VP of Services

February 3, 2025

Malik was very helpful getting me the answer i needed on recharge!

Equator Coffee Roasters Online
Canada
Almost 5 years using the app
Recharge replied February 11, 2025

Thank you for the review - and the shout out to Malik!

- Ty Bailey | VP of Services

January 28, 2025

Always so helpful and quick to fix anything.

Seed Cycle Blend
New Zealand
Almost 3 years using the app
Recharge replied February 4, 2025

We are glad to hear about your positive experience!

- Ty Bailey | VP of Services

November 27, 2024

It keeps evolving and the support is very good. Big shout out to Ola. Often I find with other support apps they have a Quick Look and then you get dropped if it’s too much effort. Ola kept at it and genuinely helped.

Edgcumbe Tea & Coffee Co Ltd
United Kingdom
Over 3 years using the app
Recharge replied December 17, 2024

Thank you so much for the review - and the shout out to Ola!

- Ty Bailey | VP of Services

February 19, 2025

Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings.

NCS Colour
Sweden
Over 1 year using the app
January 29, 2025

The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues.

Also WTF? How can analytics be down for 3 full days? And 2 ...

Uproot Clean
United States
Over 2 years using the app
Recharge replied February 4, 2025

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now. We are looking forward to reaching a resolution for you, and we do ...

January 27, 2025

The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.

Custom Coffees
Australia
Over 4 years using the app
Recharge replied February 4, 2025

We really appreciate your feedback!

- Ty Bailey | VP of Services