Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer retention by simplifying recurring order management. It features customizable subscription plans and seamless integration with Shopify, enhancing user experience with an intuitive interface. The app is reliable in managing subscriptions efficiently. Merchants also praise the support team for their quick and effective problem-solving capabilities.
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Juan was extremely helpful in resolving the problem we had.
Thanks again for the assistance.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Recharge support reached out within 24 hours and resolved the issue for us.
We appreciate you leaving a review!
- Ty Bailey | VP of Services
When looking to implement a new subscription service, Recharge stood out among the rest. From the start to implementation, it was 5 star service and help. Vinse was amazing at onboarding us and was there every step of the way. We're excited to continue to grow our subscriptions with Recharge.
We appreciate your feedback and the five star review!
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in
Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Jaden Walker - Support was spot on and perfect. Knew their stuff and very well trained!
We appreciate your review and shout out to Jaden!
- Ty Bailey | VP of Services
Recharge Support found the solution to our issue very quickly.
Thank you for the five star review!
- Ty Bailey | VP of Services
Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)
We appreciate your review!
- Ty Bailey | VP of Services
It comes with everything needed to have your customers subscribe to a product/service and has a customizable email-communication. I recoomend!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services