Reviews (1,914)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.
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Nick from the e-shop Genius has saved my business. With the new shopify checkout policy, we were lost on what to do, our checkout no longer worked! Nick communicated with members of our team and recharge while he troubleshooted the problem. He took video recordings of steps that he needed us to do on our end. Website is now working flawlessly. Extremely happy with such a fast and perfect result. Will definitely use again, thank you!
I had trouble recently with getting the right reports and changing user access rights. Yajaira was super helpful in resolving these issues and also this was done very quickly. It is comforting to know that the support team are able to help when needed with minimum of fuss.
Thank you for the five star review!
- Ty Bailey | VP of Services
This is specifically about support, not much experience with the workings of the app itself yet.
I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.
Thank you for taking the time to leave a review - and for the shout out to Ola!
- Ty Bailey | VP of Services
Great app that meets our subscription needs. The support team have been very helpful when I have had questions or needed some help. As a small business owner who wears many hats, quick and concise support is very important! Thank you
We appreciate your review!
- Ty Bailey | VP of Services
We have been happy with this app for our subscriptions. They just rolled out a bunch of cool new features to help retain subscribers. Their support has also been very helpful when needed, shoutout John T.!
Thank you for your review - and the shout out to John!
- Ty Bailey | VP of Services
The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.
For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.
The app is incredibly user-friendly, and managing recurring orders is effortless.
Highly recommend for any business looking to boost their subscription model!
Thank you so much for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our website is back to running smoothly. We're thoroughly impressed with the efficiency and excellence of his service. We’ll undoubtedly be turning to him again—our heartfelt thanks to Nick and the e-shop Genius team!
Fast response. Comprehensive and has supported sales growth.
-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!
Thank you for your review!
- Ty Bailey | VP of Services
We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!
We appreciate you leaving a review!
- Ty Bailey | VP of Services
I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!
Thank you so much for your review and feedback.
- Ty Bailey | VP of Services