Reviews (1,904)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.

October 2, 2024

I had trouble recently with getting the right reports and changing user access rights. Yajaira was super helpful in resolving these issues and also this was done very quickly. It is comforting to know that the support team are able to help when needed with minimum of fuss.

Lumity® US
United States
About 9 years using the app
Recharge replied October 21, 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

September 24, 2024

This is specifically about support, not much experience with the workings of the app itself yet.

I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.

DateBox Club
United States
Almost 7 years using the app
Recharge replied September 30, 2024

Thank you for taking the time to leave a review - and for the shout out to Ola!

- Ty Bailey | VP of Services

October 8, 2024

Great app that meets our subscription needs. The support team have been very helpful when I have had questions or needed some help. As a small business owner who wears many hats, quick and concise support is very important! Thank you

Stone Age Staples
Australia
About 4 years using the app
Recharge replied October 21, 2024

We appreciate your review!

- Ty Bailey | VP of Services

October 9, 2024

We have been happy with this app for our subscriptions. They just rolled out a bunch of cool new features to help retain subscribers. Their support has also been very helpful when needed, shoutout John T.!

Pawstruck.com
United States
Almost 5 years using the app
Recharge replied October 21, 2024

Thank you for your review - and the shout out to John!

- Ty Bailey | VP of Services

September 18, 2024

The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.

For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.

The app is incredibly user-friendly, and managing recurring orders is effortless.

Highly recommend for any business looking to boost their subscription model!

Lipotriad
United States
Over 7 years using the app
Recharge replied September 30, 2024

Thank you so much for taking the time to leave a five star review!

- Ty Bailey | VP of Services

Edited October 10, 2024

Fast response. Comprehensive and has supported sales growth.

-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!

Hemp Luxe CBD
United States
Almost 4 years using the app
Recharge replied September 30, 2024

Thank you for your review!

- Ty Bailey | VP of Services

October 16, 2024

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Lait de Soja
Netherlands
About 2 years using the app
Recharge replied October 21, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

September 4, 2024

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

Z Beans Coffee
United States
Almost 7 years using the app
Recharge replied September 16, 2024

Thank you for taking the time to leave a review - and for the shout out to our support team!

- Ty Bailey | VP of Services

October 2, 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
United States
About 7 years using the app
Recharge replied October 21, 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

September 26, 2024

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

RAWr! Life. Superfoods.
United States
Over 9 years using the app
Recharge replied September 30, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services