Reviews (47)
We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.
Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.
Customization for messages when there is a sale, a new product, or an event announcement is great.
Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.
Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.
I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).
It is more than we need because we don't use the customer service (ticket) end of the system.