Reviews (532)
We switched from Recharge to Recurpay a couple weeks ago. So far everything is working as expected. We had some hiccups in the transfer due to issues on the Recharge side, but Recurpay did a great job of handling everything. The chat support is fantastic. They reply promptly and the agents either know the answers or can get them very quickly.
I'm giving 4 stars because I would like the ability to sort subscriptions by next order date, as this helps us with planning.
It's also is a challenge that we can't update payment information or create new orders and enter payment manually within Recurpay as we could in Recharge. I understand this is because of how payments are processed, but it does create a roadblock for us when helping our customers.
All in all, it's much better and cleaner than Recharge as it doesn't create duplicate listings and, so far, it always functions as intended without a bunch of random glitches.
Thank you for taking the time to share such thoughtful feedback and for trusting Recurpay with your migration from Recharge.
We're delighted to hear the migration experience and our support team met your expectations. We also appreciate you highlighting the areas where your workflow could be improved, especially around planning subscriptions and managing customer payments.
We'd love to better understand your use case and the workflow you're looking for so we can see how we can help. If you're open to it, please reach out to us at help@recurpay.com with a few more details, and our team will be happy to discuss it with you.
Thank you again for your valuable feedback and for being part of the Recurpay community.
-Shubham
