Reviews (4,547)
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.