Google & YouTube

The new Shopify integrations have been a nightmare for some accounts (USA in this instance) - refusing to connect back to the right Merchant Centre. Also having to use the same logins for Shopify and Google accounts has also caused legacy issues and extra admin with emails not matching. When it works it is good and a great improvement on GTM - but when it doesn't, the troubleshooting help from support is not useful. I need someone to be able to go into the account and help connect and fix. I can't tell you how many unbillable hours we have spent on this over the past year.

Terrible, my GMC account was suspended for "misrepresentation". I asked over and over what they meant by that, how and what did I misrepresent about the product/s? never a clear answer, or answer that I could use to fix things. So after a few months of this nonsense setting up twice over only to be suspended again, I refused to continue trying, I refused to jump through unnecessary hoops. Nope, my time is valuable and I am not wasting it on useless endeavours. I cancelled my Google ads account in response to the nonsense they wanted to put me through. There are better platforms and channels. The overall rating of 4.5 is hard to believe.

The app is easy to use, but it ended up costing us significant advertising performance.

Our Google Merchant Center feed repeatedly broke and was automatically repopulated. Then, around June 2026, the app migrated our product IDs from the localized `shopify_US_` format to the new `shopify_ZZ_` format. Since Google Ads treats different product IDs as entirely new products, this effectively reset years of product-level performance history and Smart Bidding signals.

Google Ads Support confirmed that there is no automatic mapping between the old and new product IDs, so historical bidding signals and product-level performance cannot be transferred after the IDs change. They also advised ensuring country markets and shipping settings were correctly configured, as this should allow localized IDs (such as `shopify_US_`) to be generated. We verified our market configuration and followed their recommendations, but the app continued generating only `shopify_ZZ_` IDs, with no option to manually restore the original format.

For merchants relying on Performance Max or Shopping campaigns, this is a serious issue because stable product IDs are critical for maintaining optimization history. The app itself is straightforward to use, but this change cost us considerable time, advertising budget, and campaign performance, with no practical way to recover the historical product IDs.

Right now, I’m at the point of tweaking my product pages, making sure I have all the information Google needs, etc. I have been using the Google AI to create images with models wearing my jewelry. One thing I’ve noticed is that all the models are Caucasian. If I want a person of color, I have to specify it. We live in a diverse society, and that really caught my attention. It would also be helpful to have the “crop “feature available.

Other than that comment, I have found this app to be extremely helpful. As my shop is just getting started, I am certain to be using this feature quite a bit in the future.

I have had non-stop trouble with Google Merchant. I have a very long-running YT channel (16 years) and 5 major websites. I loaded every possible disclaimer, return policy, and anything else Google demanded. It worked fine for a while and then...poof. Gone. "Your Google Merchant account is suspended for TOS..." So I dig around, add more return policies etc in every website possible. It works for a few weeks and then...poof. 60+ hours wasted. I decided to terminate my Google Merchant account. What a waste of time. But wait...there's more. To top it off, Google now says my Google Ads account is suspended because my Google Merchant (GM) account is suspended. I jump through hoops to tell Google that I deleted my GM account. My Google Ads account is re-instated...for about 3 weeks. Then the bot says "Suspended..." So I do this absurd cycle for 6 freakin months. Google cannot/will not fix this. They won't tell me EXACTLY what is wrong with my GM account. So, in the end, I gave this a "Google is a horrible, negligent business 'partner'" rating. Endless emails to Google are responded with robot/AI responses. If there's a human behind it, it's impossible to tell. "Just look at our TOS and comply...." Lol. I've seen $20M businesses have their GM accounts suspended with the same problems. FYI - I run multiple businesses, YT channels, etc. and this was by far the worst experience. Hope it works better for you, YMMV, best of luck.

It is quite useful to connect Google & YouTube to get better data and therefore better decision-making to adjust the budget for ads and where to focus your financial resources.

During setup, the final 'Complete' button was hidden beneath an optional question, so I didn't realize the setup wasn't finished. The button should be more visible or the flow should make it clearer that there's a required action after the optional step."

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture.

The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app.

The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled.

Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist.

In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture.

The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app.

The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled.

Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist.

In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

After getting the app connected it only added 19 items to our Google Merchant account, out of over 250. I have verified that all the items have the Google / YouTube sales channel enabled.
This plugin doesn't work and show be removed from Shopify.