Reviews (3,814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting business growth through Google Shopping and YouTube integrations. It effectively expands audience reach and enhances customer engagement with features like seamless product listings and engaging content creation, including AI-driven options. The app is praised for its intuitive design and reliable performance, with responsive support that assists in setup and troubleshooting.
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The instructions are often times easy to follow and google representatives are great with support for Google Ads. The only issue for small shopify stores is google does not have automation for the reviews that are featured from customers on the shopify store they should automatically migrate to the google shopping page versus trying to get customers to set-up reviews direct on the google site.
The newest update of this app has caused a lot of products for our business.
We used to be able to easily filter before bulk editing products - specifically Google metafields (color, size, age group, and gender) for apparel. We could filter by vendor or active/draft or sort by created and products with issues were an entire category that we could edit separately.
However, since the past updates - we can now only edit all of our products at once (which we have over 10,000 so it is impossible to work with anymore.)
Hi - this sounds like you're using the Products page Search & Filter functionality, and also the Bulk Editor, which is in Shopify and not a tool of the Google & YouTube App. I'd recommend submitting a ticket to Shopify about the missing filter options and the bulk editor limitations.
The Google & YouTube app doesn't own these pages and we haven't had a major app update that would have changed any of our metafields, so I think it was a Shopify update you're talking about.
Used this app for years then woke up one morning to find multiple errors on my merchant centre. For some reason overnight all my products changed from in stock to 'blank' - only solution was to manually update everything to in stock on merchant centre - not an easy task on over 50k products - all are in stock on shopify.
Now my product description on MC is not showing my Shopify SEO Product description, its showing my product description when its set to use SEO title/description only.
Major issue is this over CSS capacity, again happened over night.
Why fix something that isnt broken!? This has nearly bankrupt my business ive gone from too many sales to nothing. I'll be putting all of my google ads on hold until this is all resolved. Read other reviews and avoid this 'sales channel' until they actually fix all of these issues.
Hi - I've gone ahead and replied on one of your case tickets. It seems that the over-quota issue was the main culprit when you expanded the product sync to multiple markets, and only a few products had missing availability. For others having quota issues, you can visit https://support.google.com/merchants/contact/additional_items
This app has been super dissappointing. It should not be offered to shopify store owners without proper guidance and control. It is being offered as if everything will go smoothly and as if shopify has done its verification process and there are no issues. It does not allow you to manually choose your products but just automatically syncs the products into merchant account at the beginning. The app should provide potential issues you may have before syncing your products in google and being hit with misrepresentation, policy violation, or any other issue. It should give you an option of whether you want to sync your products to free listing only or both free listing or google ads. It should allow owners to exclude products certain channels in shopify itself since it is easier to filter and bulk edit in shopify than in Google & You tube. It should also provide a checklist or warning of potential issues of why your store will be disapproved by google. Any live help should be offered immediately to relief shopify owners that unknownily fall into this situation.
It is so disappointing to see a brand like Google coming up with this kind of an app. It is not for shopify store owners at all. Everything is extremely complicated and creates a headache. I have no idea what am I doing wrong and google support is robotic. They keep pointing us to articles after articles to read. This has become such a big headache. Not user friendly, not helpful, definitely not DIY. I have two stores and as soon as I connect the other store my current store becomes unapproved. I connect my other store to a new account, it says you already have an account and cannot open a new one. I just gave up after 3 months of wasting tuime and effort. Horrible.
Hi - sorry you ran into some issues. The app is built to only connect one Merchant Center account to one Shopify Store. This is why when you connected the second store, it disconnected the first one. It will switch the store connection to the more recent click you did.
I wasn't able to find any cases under your most recent Merchant Center ID that you may have submitted to support, so you could try sending a case to our pp Support. It's possible you submitted a ticket to Merchant Center or another area that doesn't manage the Google & YouTube App specifically. https://support.google.com/merchants/contact/shopify_3p_support_app
Feel free to submit a ticket to us and include the two Shopify IDs you have, and which merchant center IDs you want to connect them to
The app worked good for a while now there are all sorts of problems where the URL has something added to it and the item is rejected by google for now working. All kinds of problems now - the gtin is not going through either even though it is there.
Hi - the URL format has not changed since the app launched. You may see certain parameters being added in Merchant Center to the end of the URL for analytics, but it does not affect your website or product listing. The only issues I've seen recently were at most 7 products with an Unavailable Product Landing Page for one day, but that has nothing to do with the product URLs and should not have affected the majority of the products you list. This was due to our inability to read landing pages as for a short time period, some traffic from Google was being blocked by Shopify security protocols, but that has long since resolved.
The GTINs aren't coming through because you have set your products to being "Custom Products", meaning they wouldn't have a GTIN. If you mark them as not being Custom Products, you'll see your GTINs being populated again.
If you want more assistance, please submit a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app
There are many things I can't discuss about your store publicly that I can via support tickets, and I didn't see any existing support tickets before this review.
Love my experience! This app has really helped my website grow and brought in more visitors than ever before. It has definitely improved my business performance and sales. Highly recommended!
The app was working fine before, but I don't know when it changed, my id was fine, but it became shopiffy_ZZ_id. I can't understand why it became ZZ. This is a headache. I contacted the google support team, the support team told me to contact the merchant center team, the merchant center team told me to contact the feed api team, the feed api team told me to contact the support team. It's stuck in a cycle, each passing the buck, but no one can solve my problem, which is terrible.
Hi - you'll see ZZ_ product IDs as "multiple country" products. Instead of creating a new product ID for each country/market in Shopify, we will simplify and save them as a single ZZ_ ID. You're seeing these now because your old IDs were only targeted to a single country, but now we've upgraded you to multiple-market offers and these new ZZ item IDs are actually now targeting all 18 markets you have configured.
This is expected and actually expands the reach of your products to many more markets than before. Earlier, you were only showing in German only. Now you're visible in all 18 countries in both English and local languages whereas before you were missing all the English-targeted ads customers.
In summary, the ZZ prefix contains all your country and language combinations within it, and the app will keep these products sync'd now. I see that you installed another plugin to keep updating the old product IDs -- this will result in both sets of products being updated even though all your DE products are already contained within the ZZ products subset. So right now you have:
-Google App updating all 900+ products for all 18 countries in all available languages
- The plug-in updating all 900+ products in 18 countries for German only
To see this, click into Merchant Center and search for your product 12014565597_42809152536797 then modify columns to see Countries and Langauges, and you'll see the old DE_ product ID in German only with an unoptimized title, but the additional ZZ products for all the countries and all the languages, and with our optimized titles.
Since enabling the global auto-sync feature, I’ve noticed that the old feed sourced
from Content API is no longer updating. Given the significant amount of data in that feed, is it possible to maintain its updates?
Current Feed Status:
In our feed entitled Content API, 128 products are updating automatically on a daily basis, but 113 products are failing to sync.
Troubleshooting Attempts:
For the non-updating products (e.g., shopify_US_8544767475965_45193211379965), I manually filled in attributes like gender, condition, and age group in the backend—yet the changes still did not sync with Google Merchant Center.
Key Observation:
The same product with a shopify_ZZ_ prefix (e.g., shopify_ZZ_8544767475965_45193211379965) in the new Feeds sourced from Merchant API updates and syncs normally. Both IDs lead to the same landing page URL, confirming the issue is specific to product IDs beginning with shopify_US_.
Question:
Is there a way to resolve this discrepancy and ensure the shopify_US_ products sync properly, or retain updates for the old feed sourced from Content API?
Hi - your products have moved into the Shopify App API feed marked as "United States". As part of an updated product sync, we are now able to sync products for ALL of your Shopify Markets, where previously we could only do one at a time. Ideally, we keep your existing feed when that country is one of your markets, but in this case, it looks like a disconnect and a reconnect reset that logic at the end of April and sent your US products over in a new feed as well. Your 247 products are still loading on every update. You can see this by going to the Merchant Center > Products > Data Sources > finding the Shopify App API for United States/English and seeing 247. Additionally, in Merchant Center > Products > Modify Columns to show Countries and Language > Filter by United States, you'll see them as well - they'll just have the new multi-market ZZ denotation now.
We've been using the Google & YouTube Shopify app for a few months now, and it's been a game-changer for our business. The integration with Google Shopping is seamless, making it easy to list our products directly on Google and reach a broader audience. The YouTube integration is equally valuable, enabling us to create engaging content for our products and promote them effortlessly. Not only has it simplified our marketing process, but we've also seen a noticeable increase in traffic and sales. The setup was straightforward, and the support team has been incredibly responsive. Highly recommend this app for any Shopify store looking to boost visibility and drive more sales!