Reviews (9,235)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting online visibility and sales through effective Google advertising. They praise its easy setup, user-friendly interface, and seamless Shopify integration. The tools for managing Google ads and resolving product feed issues are particularly noted. Customer service is also commended for being responsive and helpful, although some merchants report occasional support and technical challenges.

October 25, 2024

Works fine and easy. could be improved with bulk edites all by a group not per single item.
i mean, add age cat. for 7k products xD
but all other things, pretty good so far.

Fancy Clothes
Austria
About 1 year using the app
November 17, 2024

It would be even better if you could choose your own advertising account and your own MCC account.

Sanfurney
Singapore
Over 3 years using the app
Google LLC replied November 21, 2024

Hi, the dropdowns when you onboard should show your existing accounts. If you don't see them, make sure the user you logged into the app with is also an Admin user on those Google Accounts you want to connect. Then you will see existing accounts in the selection process.

November 30, 2024

Once setup, very easy to use. The customer service help from Google on getting setup was actually amazing. Usually, contacting anyone from Google is difficult, timely, and confusing where the customer service rep Jmac (Google Merchant Center) was awesome.

MANDUST INC.
Canada
Almost 4 years using the app
December 5, 2024

I’ve been with YouTube and google for years always my go to platforms since before I ever started a business and on a business tip there the best things to use tool wise

A Martian’s Closet
United States
8 months using the app
November 13, 2024

Google & YouTube app is great help for me. I have been able to promote my business successfully using Google.

Spiceboxgrocery
United States
About 1 year using the app
October 2, 2024

I've been trying to set up Google Merchant Center through this app, and my account was suspended due to "policy violations" without clear explanations. The reasons given, such as "website needs improvement" and "misrepresentation," are vague, and despite my attempts to resolve these issues, I've received little to no assistance from Google or the app support team. It's frustrating because I've worked hard to meet the basic requirements, and I still don't understand why my account remains suspended.

I've been trying to fix this for so long now, and the lack of clarity and support is disappointing. I expected a smoother experience from a platform integrated with Shopify, but instead, it's been a headache. I hope the developers work on improving support for users dealing with these kinds of issues.

Winter Snow Boot
Canada
Almost 3 years using the app
Edited October 1, 2024

Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.

Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? Stephen@cheaplubes.com

Tickets
5-4663000037182, 3-0438000037058, 7-6730000037298

CheapLubes.com
United States
Almost 6 years using the app
Google LLC replied September 30, 2024

Hi, sorry to hear about your experience.
For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually.

For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138

November 25, 2024

the app is very easy to use and was helpful getting started.

providence silver gold jewelry usa
United States
Over 2 years using the app
October 22, 2024

Very useful app if you want to connect your product to Google Directly, really recommend using this app, very useful and help you stay organized with your Product.

Infinite Avenue
Japan
4 months using the app
November 15, 2024

great and easy app to use when building your online profile

Hunter's Beard Care
Canada
Almost 4 years using the app