Google channel , 5,726 reviews

Overall rating
3.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited March 14, 2023

I was contacted that there was a temporary problem that got fixed. I tried it now and it seems to be working just fine. I appreciate they got back to me within 24 hours.
--- Old review: Not working. Goes to a grey page that simple says my site Refused to Connect. That doesn't tell me anything.

Valley Martial Arts Supply
United States
Time spent using app: About 7 hours
Shopify replied March 14, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

March 13, 2023

No funciona, se genera el error "La página .........myshopify.com ha rechazado la conexión".
La hemos desinstalado y vuelto a instalar y pasa lo mismo.

Euroallergy
Spain
Time spent using app: Over 1 year
March 13, 2023

Error this app dosen't work!

Its not connecting to my website. It keeps saying "myshopify.com refused to connect."

Folliana
United Kingdom
Time spent using app: About 7 hours
Shopify replied March 14, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

March 13, 2023

Não funciona, somente tem uma mensagem dizendo: "shopify resused to connect". Como vou configurar minha loja agora?

MartaShopping
Brazil
Time spent using app: 2 months
March 13, 2023

Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.

Full Throttle Pakistan
Pakistan
Time spent using app: 10 days
Shopify replied March 16, 2023

Hi there,

Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts.

Charlotte | Shopify

March 12, 2023

o aplicativo coloca UTM'S em todos os links dos produtos e faz a metrificação ficar totalmente errada, por favor arrumem isso o mais urgente possível

BrunaLumi
Brazil
Time spent using app: 6 months
March 12, 2023

Google sucks. I can not advertise my brand which I am an authorized dealer, have the brand name in my URL, or do anything that would actually help people searching for the brand I sell to find me on google shopping ads. I tried to send them the contact information for them to verify that I am an authorized dealer, but they keep telling me I am misrepresenting and making a false claim about my relationship with the company I have a contract with to sell their products. Most attorneys would call this Tortious interference, so it looks like my next step is a lawsuit against Google for interference with my contract to sell a name brand, and for driving customers to their protected big store dealers that pay them thousands of dollars to keep small businesses as mine suppressed.

Your Bargain Mart
United States
Time spent using app: About 2 months
Shopify replied March 15, 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you are having with the channel.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Robyn | Shopify

March 10, 2023

I'd been scared to install the app with all the negative reviews but figured it couldn't hurt as my primary source of product listing was my site any way so if it didn't work it was no loss. I had already had Google merchant centre pulling via web crawl which was o.k but had errors. So I set this up and it was linked and approved within less than 1/2 hour. Let's see if it's keeps it up but so far it's working as hoped.

Lokk Stokk & Apparel
Australia
Time spent using app: 24 minutes
March 9, 2023

No way to verify a shopify store in Google Merchant Center. Support can't help so we're unable to sell our products with canal Google

Ha Zohar
France
Time spent using app: 7 months
Shopify replied March 11, 2023

Hi there,

Thank you for taking the time to let us know that you were experiencing an issue with the Google channel I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

March 9, 2023

I kept getting an error or misrepresentation message, this isn't a good app for beginners, not user friendly and there's no live support.

Arté USA
United States
Time spent using app: 10 months
Shopify replied March 10, 2023

Hi Arté USA,
My name is William with Shopify support, thanks for leaving a review for the Google channel, we appreciate any feedback to improve the app overall. You mentioned an issue of misrepresentation, this is a complex issue but we've got a process that can help you out. I'll reach out to you to discuss this directly.
William | Marketplaces Support Specialist
Shopify