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20240124追記　翻訳を使って英語でやりとりをしました。返信のレスポンスがとても早く、そして問題解決までたったの1日でした！今回起きた問題は正直改善は難しいのかなと諦めていましたがとても早く解決できて助かりました。有難うございました！

We communicated in English using translation. The response time was very fast, and the problem was resolved in only one day! I had given up on the idea that the problem would be difficult to remedy, but you were able to solve it very quickly. Thank you very much!