Reviews (888)
The app appeared to be functioning seamlessly until October 6th. For the past three months, we've utilized a third-party checkout system without any hitches. However, after making minor tweaks to the affiliate application on October 6th, affiliate orders ceased to be tracked.
The support team seems quick to point fingers at the checkout process, yet we're confident the payment gateway isn't the issue. We feel the team is reluctant to delve deeper into the problem.
Upon going through other feedback, I'm beginning to suspect that some positive reviews might be strategically placed to overshadow the negative ones.
Can you please look into this and explain why the app was operating without any issues with the same payment gateway prior to October 6th?
Hi
As said previously, you are using an unsupported and unapproved checkout app. Any past compatibilities are purely coincidental. We do not support gokwik checkout
Also, By using an unapproved third party checkout you are also violating section 1(8), 2.1 (3), 4(6). of shopify's merchant terms and conditions
See here: https://www.shopify.com/legal/terms
Instead of pinning the blame on us, try moving back to a shopify approved checkout app and the app will start working flawlessly
Or ask the gokwik team to get their checkout app reviewed and approved by shopify. During the app review shopify review team will ensure that the app conforms to Shopify’s compatibility standards
Thanks