Zapiet ‑ Pickup + Delivery
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Reviews (1,621)
We’ve been using Zapiet for complex delivery requirements, and while the platform itself is flexible and capable, we are currently facing a critical issue that has been under investigation for over three days, with a direct and severe impact on our business operations.
Despite regular follow-ups, we’ve been told that the issue is still being looked at by developers with no estimated timeframe for resolution.
While the support team remains polite and responsive in tone, the lack of urgency, transparency, and concrete updates during an active business-impacting incident is concerning.
For a solution positioned as mission-critical for delivery operations, extended downtime without clear timelines is not acceptable.
Zapiet has useful features, but support during critical technical issues needs significant improvement.
Hi Fikry!
Thank you for taking the time to share this feedback; we’re genuinely sorry for the disruption this issue has caused and for the frustration around the lack of clear timelines.
Even though some issues do require extended investigation to ensure a safe and permanent fix, you’re right to expect urgency, transparency, and regular, concrete updates when something is actively impacting your business. Your feedback highlights areas where we need to improve, and it’s being taken seriously.
We appreciate you recognizing the flexibility and capability of the platform, and we’re committed to matching that with a higher level of support during critical incidents. We'll continue the communication on the existing support ticket, letting you know as soon as we have some movement.
Thank you again for your honesty. It helps us improve.
Marija