Zapiet ‑ Pickup + Delivery
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Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!
Hello there,
I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with.
All the best,
Sandy
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated.
First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue.
Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working.
Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders.
That issue was fixed but then our delivery rate was returned to zero.
Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created?
Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching.
What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders.
From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that.
I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again.
We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly.
Thank you again for your honest feedback. It truly helps us improve.
Jessica
We needed help troubleshooting several complex issues with Zapiet's integration with our existing product line up and fulfillment operations and Zapiet's support team provided exceptional support.
I want to call out Stephane specifically who went above and beyond, helping us resolve our problems no matter the complexity. He was patient in understanding what exactly we needed and exceptional with finding the exact solutions that would work for our set up. Cannot commend him enough. He was experienced, calm, friendly and helpful throughout the entire interaction. One of the best customer support experiences I've had.
Hi,
Thank you again for taking the time to leave me a review. That's kind.
I'm happy that I was able to answer all your questions regarding the Zapiet app and Shopify setup in general.
Please do not hesitate to reach out if you have any questions or need any further assistance.
Warm regards,
Billy N.
Great for delivering to specific areas instead of 'as the crow flies' methods.
Thank you so much for the wonderful 5-star review!
I truly appreciate your kind words. I’m really glad I could help and provide the guidance you needed. Taking the time to understand each store’s unique setup and finding the right solution is always my goal, so it means a lot to hear that the support was helpful.
It’s great to know Zapiet – Pickup + Delivery is supporting your business, and if you ever need any assistance with your setup, delivery options, or configurations, I’m always here and happy to help.
Srivastav
It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.
Hello,
Thank you so much for your wonderful review and for your patience through the troubleshooting process.
As mentioned in our chat, please feel free to reach out again if you notice any issues with the checkout process. We're always happy to help.
Thank you,
Billy N.
Genesis was a wonderful help today and corrected our problem quickly
Thank you!!
Both Sandy and Pavlo were super helpful and actually did all the backend fixes for me which made my life so much easier. Thanks guys, really appreciate it.
Spoke with a support rep (Stephane) to figure out how to add a feature to my store, and not only did he help with my concern, but he fixed another error I wasn't aware of. Very helpful and quick!
Veronica and Jayne were an amazing help to sort out some deep issues that were impacting customer experience. Very grateful to them both, for listening, problem solving and communicating back to me really clearly what changes had been made.
Jessica did a great job clearing up my issues with minimal time and fuss. She was great to work with.
Hi Abbie,
Thank you so much for your kind review!
I'm really glad I could help clear up the issues you were experiencing by updating your locale files and customizing the wording on the Zapiet - Pickup + Delivery widget on your cart page. It was great to get everything working the way you wanted, and I'm happy I could make the process as quick and straightforward as possible.
Thank you for choosing Zapiet - Pickup + Delivery. If you ever need any further assistance or would like to make additional customizations in the future, please don't hesitate to reach out.
Warm regards,
Jessica
