Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,686)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

February 3, 2025

This app lets you set up multiple pickup and delivery options for your products. The thing I like the most is how helpful the support assistance is. They are quick to put a real person in the chat, if you're not understanding the help articles they send (which are also quite helpful), and the real human that you talk to actually takes the time to understand your business to help you create the right settings.

Sweet Blossoms LLC
United States
Almost 4 years using the app
Zapiet replied February 6, 2025

Hi Blair,

I just wanted to say a big thank you for taking the time to leave us a review! It's always a pleasure to help, and I'm glad we could get everything cleared up.

If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!

Thanks once again for the review; it really means a lot to me. (:
Leo

February 17, 2025

We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.

Pepe Saya Buttery
Australia
Over 2 years using the app
Zapiet replied February 19, 2025

Hi Georgia,

Thanks so much for your awesome review!

We're really glad that you find our Zapiet - Pickup + Delivery app user-friendly, that it's working perfectly for your store, and that it has majorly improved your customer experience. Our team is always here if you need anything, so don’t hesitate to reach out.

Warmest regards,

Betty & Krystabel

February 18, 2025

Jayne was very helpful and fixed the issue quickly. Also provided useful information for future problems we may experience.

Fuller's of Tunbridge Wells
United Kingdom
Almost 5 years using the app
Zapiet replied February 19, 2025

Thank you so much for taking the time to leave a review; it was a pleasure helping you!

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,

Jayne

December 20, 2024

Zapiet has been a wonderful app to solve our unique shipping, local delivery, and in-store pickup options. The back end is very intuitive with lots of customization.

Their support team has been amazing, especially Jeanette! She responded quickly and took the time to hop on a call with us to work through any issues we were running into.

Green Acres Nursery & Supply
United States
Over 4 years using the app
Zapiet replied December 24, 2024

Hi Nikki, thank you so much for your kind words! I’m so glad to hear that Zapiet has been a great solution for your shipping, delivery, and pickup needs. It was my pleasure to assist you and hop on a call with you to work through any issues.

If you ever need anything else, don’t hesitate to reach out—we're always happy to help!

January 21, 2025

Anggy saved the day and helped me with an issue that Shopify support could not figure out (and it was a Shopify problem, not a Zapiet one!)

Harvard Sweet Boutique Inc
United States
Over 5 years using the app
Zapiet replied January 24, 2025

Hi Sue!

It absolutely made my day to read your review - thank you so much! It was my pleasure helping, and I'm really glad we were able to pinpoint and resolve the issue so quickly. (:

We're always here to help, so reach back out anytime. Have a wonderful day!
Anggy

January 19, 2025

Really happy with my experience of the support! 10/10 recommend to anyone who needs help with fixing something in the app. Thanks to Pavlo, my site was up and running again in no time!

Subway Kolding
Denmark
Over 3 years using the app
Zapiet replied January 21, 2025

Hi Rasmus,

I appreciate your feedback, it's been a pleasure to read it!

I am happy to know my assistance was quick and effective, don't hesitate to reach us for any help!

Warm regards,
Pavlo

January 14, 2025

They were professional and quick to address any issues that came up. Their commitment to resolving problems right away made the entire process smooth and stress-free. I would highly recommend their services.

Toronto Florist | Vaughan Flower Same-Day Delivery | La Belle Fleur
Canada
Over 1 year using the app
Zapiet replied January 17, 2025

Hi Lina!

Your review made my day! I am so happy we could help with everything you needed. Never hesitate to reach out to us if you have any questions - we are always here to help!

I hope you have a wonderful day!
Leo

November 15, 2024

I have had a few questions on how to use the app or where to find specific information on what would help my application best and I have always had a quick response and answers to my questions. I recently had an online meeting with Jeanette, and she was very nice, pleasant, helpful and explained everything to me including the fact that all of the information that we just discussed would be emailed to me. That was great so that I can review the information anytime later and didn't have to remember it. I love Zapiet - Pickup + Delivery and have been using for 7+ years. It works great for our online store and haven't found anything better for our needs. I would definitely recommend trying this app! Thanks to everyone at Zapiet and keep up the good work!

Eston's Bakery
United States
About 7 years using the app
Zapiet replied November 20, 2024

On behalf of Jeanette and our whole team, thank you for your 7+ years of loyalty, and your wonderful feedback! Your kind words about our team and our app really do mean a lot to us.

Best wishes,

Bogi

January 24, 2025

Great app and excellent customer service! Would highly recommend for anyone looking for a local delivery app. Works well with the zipcode app as well.

Bakersfield Pet Food Delivery
United States
Almost 5 years using the app
Zapiet replied January 26, 2025

Hi,

It's been a pleasure to be able to assist you and resolve the reported issue. We're doing our best to ensure smooth experience for our merchants and end customers, and it is wonderful to see your appreciation of our efforts. Don't doubt you're welcome to message us if any assistance is needed.

Warm regards,
Pavlo

February 5, 2025

This is the easiest app I have had the pleasure to use, and Jessica is wonderful! The customer service is always amazing and will stick with you even if my website isn't working right! I appreciate them and this app so much!

Floret + Foliage
United States
Almost 2 years using the app
Zapiet replied February 7, 2025

Hi Allison,

Thank you very much for taking the time to leave such a lovely review!

I'm so glad that everything is now up and working with our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,

Jessica