Zapiet ‑ Pickup + Delivery

Zapiet helps our bakery coordinate preorder pickups through our online store. Their support team is always helpful, and recently their agent Sri helped us with some serious setting updates after we upgraded to Shopify Tax. Really glad to have their support!

Absolutely fantastic, this app does exactly what i need and is super clean, non clunky and gives my users a way better experience at checkout. As far as i can tell, there is no workaround to bypass the date picker like some apps have which is also great. Solves a lot of my problems and although i had a slight issue setting it up, the team were awesome and helped solve my issue incredibly fast.

The initial process was frustrating, I take some blame due to my lack of sleep. The Zapiet team reached out, set up a zoom meeting and Stefane walked me through everything! Great support. I look forward to being able to offer delivery to all my customers through Zapiet!

We needed help troubleshooting several complex issues with Zapiet's integration with our existing product line up and fulfillment operations and Zapiet's support team provided exceptional support.

I want to call out Stephane specifically who went above and beyond, helping us resolve our problems no matter the complexity. He was patient in understanding what exactly we needed and exceptional with finding the exact solutions that would work for our set up. Cannot commend him enough. He was experienced, calm, friendly and helpful throughout the entire interaction. One of the best customer support experiences I've had.

It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.

Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!

Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service.

Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent.

Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.

Very Helpful Customer Service Team. Genisis helped me so much to improve my site with suggestions.

I had an issue with part of our company’s online store, which was causing inconvenience to our customers. The issue was fixed quickly, and I am incredibly grateful for the prompt support.

I was really struggling with the issue and honestly didn’t know what to do. Srivastav from Customer Service was incredibly patient, kind, and thorough throughout the entire process. He took the time to understand the situation and stayed with me until the issue was resolved.

I truly cannot thank him enough for his help and support. I sincerely appreciate everything he did to resolve the problem.

The first app that I could finally configure for my florist, Betty was a great help in setting it up for me. Thank you