Zapiet ‑ Pickup + Delivery
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,773)
Refine
-
By rating
Absolutely fantastic, this app does exactly what i need and is super clean, non clunky and gives my users a way better experience at checkout. As far as i can tell, there is no workaround to bypass the date picker like some apps have which is also great. Solves a lot of my problems and although i had a slight issue setting it up, the team were awesome and helped solve my issue incredibly fast.
The initial process was frustrating, I take some blame due to my lack of sleep. The Zapiet team reached out, set up a zoom meeting and Stefane walked me through everything! Great support. I look forward to being able to offer delivery to all my customers through Zapiet!
Hi Paul,
Thank you so much for not only writing this awesome review, but for giving us the opportunity to connect with you and help iron out the setup.
If you ever have any questions or need a helping hand, you can count on our team!
Cheers,
Stephane
We needed help troubleshooting several complex issues with Zapiet's integration with our existing product line up and fulfillment operations and Zapiet's support team provided exceptional support.
I want to call out Stephane specifically who went above and beyond, helping us resolve our problems no matter the complexity. He was patient in understanding what exactly we needed and exceptional with finding the exact solutions that would work for our set up. Cannot commend him enough. He was experienced, calm, friendly and helpful throughout the entire interaction. One of the best customer support experiences I've had.
Hi,
Thank you again for taking the time to leave me a review. That's kind.
I'm happy that I was able to answer all your questions regarding the Zapiet app and Shopify setup in general.
Please do not hesitate to reach out if you have any questions or need any further assistance.
Warm regards,
Billy N.
It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.
Hello,
Thank you so much for your wonderful review and for your patience through the troubleshooting process.
As mentioned in our chat, please feel free to reach out again if you notice any issues with the checkout process. We're always happy to help.
Thank you,
Billy N.
Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!
Hello there,
I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with.
All the best,
Sandy
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service.
Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent.
Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William,
Thanks for your review. I’d like to clarify what happened here.
Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended.
That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill.
Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly.
Kindest Regards,
Sam - Head of Support
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated.
First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue.
Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working.
Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders.
That issue was fixed but then our delivery rate was returned to zero.
Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created?
Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching.
What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders.
From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that.
I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again.
We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly.
Thank you again for your honest feedback. It truly helps us improve.
Jessica
Great support team.
We ran into a tricky issue with our theme where a custom script was interfering with pickup and delivery selections. The team quickly identified the exact cause and explained it clearly, then guided us to the correct fix.
Really impressed with their technical knowledge and responsiveness. Highly recommend.
Thank you, Genesis!
Hi Patryk,
Thank you for your kind review and for taking the time to share your experience. It was a pleasure working with you to resolve the issue with your custom code, especially around the cart widget and the date and time picker.
I’m glad we were able to quickly identify the conflict caused by the script and guide you through a clear and effective solution so everything is now functioning as intended. Your feedback on our technical support and responsiveness means a great deal.
If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch.
Warm regards,
Genesis
After a lot of problems, support sorted me out quickly and efficiently. Works well
Genesis got to the root of the problem fairly quickly and was able to explain what the issue was and how to avoid further problems. I double checked and everything was corrected. Thank you so much for your help!
