Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing local delivery and curbside pick-up services. They appreciate its easy setup, affordable pricing, and diverse features, including the ability to handle different delivery times for various products. The app's seamless integration with Shopify and other apps, along with its responsive and knowledgeable support team, are also praised. Regular updates and 7-day live-chat support are additional benefits.

October 24, 2023

I love their live-chat support 7 days a week. Representatives are really knowledgeable and help you setup your app settings directly. We had a conflict with shipping zones and María guided me & helped me better understand the settings when connecting this app to other apps such as Rates by Distance.

Farm Fresh Pet Foods
United States
About 3 years using the app
Zapiet replied October 25, 2023

I'm so happy I got to assist you with your shipping zones! We're here to make your experience as smooth as possible. Should you need anything else do not hesitate to let us know!

Best,
María

October 20, 2023

i had a bug going on with the google api and zapiet.
i tried getting help with google and shopify but none were able to solve my problem. stephane helped me on zapiet's support chat.
he was amazing and got everything solved quickly.

FLO atelier botânico
Brazil
Over 3 years using the app
Zapiet replied October 23, 2023

Hi and thank you for taking the time to write us such an wonderful review!

I'm glad I was able to help you and that you were happy with how fast we got things settled.

If you ever need any further assistance, we'll be there for you.

Steph

October 25, 2023

I have the best support I could ask for to get our pickup and delivery set up. From email support to getting on a call, they have held my hand the whole way. Not only getting us set up but helping us understand it as well. Thank you Zapiet!

Outdoor Rooms by Design
United States
Over 1 year using the app
Zapiet replied October 30, 2023

Hi Crystal,

Thanks a lot for writing a review

It was a real pleasure helping you with our Zapiet Pickup + Delivery and Zapiet - Rates by Distance apps! And if anything comes up, we'll be happy to continue assisting you, including via screen sharing!

-Steph

October 16, 2023

I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!

Wet Nose
United States
Over 3 years using the app
Zapiet replied October 23, 2023

Hi Sheila,

Your review has brought me joy, I appreciate your warm words! It is wonderful to hear that we have managed to offer you the product and support you expect.

You are welcome to reach us for any assistance you might need!

Warm regards,
Pavlo

October 24, 2023

Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.

ketolibriyum
Canada
Over 1 year using the app
Zapiet replied November 2, 2023

Hi Aria,

Thank you very much for taking the time to leave such a lovely review

It was my pleasure helping you with our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out!

Warmest regards,
Jessica

November 7, 2023

We have been using this app for a year, and it has been a great fit for our needs. The app continues to be updated, and the customer service is excellent and responsive.

向陽房 SHINEHOUSE
Taiwan
About 1 year using the app
Zapiet replied November 8, 2023

Hi!

Thank you for your fantastic review and your year of support! We're thrilled to hear that you've found our app Zapiet - Pickup + Delivery to be a great fit for your needs. We appreciate your kind words and we're always here to help with any questions or suggestions you might have. Cheers to many more years to come! 🎉

Warm regards

Betty

November 29, 2023

Amazing app. Shout out to the team members including Ronan and Sandy. They have been a huge huge help and offer amazing customer service!

smokefactorynj.com
United States
21 days using the app
Zapiet replied December 5, 2023

Hello Hussein,

It has been my pleasure to help you configure our Zapiet - Pickup + Delivery app wit the DoorDash Drive integration. Do not hesitate to write us back if there is anything else we can help you with !

Thank you for taking the time to leave us this lovely review.

All the best,

Sandy

November 30, 2023

Stephane Was a huge help! super insightful and offered a ton of support along the way!

ECB Wholesale
United States
19 days using the app
Zapiet replied December 4, 2023

Hi Matt,

Thank you very much for taking the time to leave us such a wonderful review

If anything ever comes up, or if you have any questions, please do not hesitate to reach out!

Steph

November 23, 2023

costly but does the basics and great customer support

Loaded Gun Kitchen
Singapore
Over 2 years using the app
Zapiet replied November 26, 2023

Hi there and thank you for taking the time to leave us this lovely review

It's always nice to see another happy merchant as we work tirelessly to offer not only the best products, but the best support as well!

-Steph

November 17, 2023

Amazing customer service. I can't ask for anything better than this

Bathhouse Trading Company
United States
About 1 year using the app
Zapiet replied November 20, 2023

Hi Keegan,

Thank you for leaving your view, it's very much appreciated

It was my pleasure helping you to update our Zapiet - Pickup + Delivery and making the checkout simple and easy for your customer's.

If you have any questions or need any further assistance, please do not hesitate to send a message.

Kind regards,
Jessica