Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,694)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

February 13, 2025

She was very helpful. The Doordash Integration however is frustrating. Doordash has no record of my account, so our orders aren't showing up for them. But the actual Zapiet support has been helpful

Supplement World Canada
Canada
5 days using the app
Zapiet replied February 18, 2025

Thank you so much for your kind words, Josh! I'm glad I could assist you. I understand how frustrating integration issues can be, and I truly appreciate your patience. If there's anything else I can do to help, please don't hesitate to reach out. We're always here to support you!

November 7, 2024

Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.

VISTA MATERIALS
United States
Over 1 year using the app
Zapiet replied November 10, 2024

Hi,

Thank you for your sincere feedback! We’re glad to hear you find the app an improvement for your store :)

You’re welcome to contact us any time for any assistance, we will do our best to help you!

Warm regards,
Pavlo

February 26, 2025

Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.

Aidah Tea
Kuwait
6 days using the app
Zapiet replied March 3, 2025

Hi Mohammad,

Thank you so much for taking the time to write a review! I really appreciate your kind words. (: It was my pleasure helping get your widget design to match your store's language.

We're always here to help, so reach out anytime. Have a great day! (:
Anggy

February 20, 2025

Gabriel was super helpful and fixed our issues quickly which was a huge help for our business

Sugar Bloom Bakery
United States
14 days using the app
Zapiet replied February 23, 2025

Hi Cheyenne,

I really appreciate the time you took to write us a review. It made my day!

It was great speaking with you, and I'm glad we could get your raets and checkout all sorted for your customers. We make a great team! (:

Let us know if there's ever anything else you need help with.

Warm regards,
Gab

December 11, 2024

Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!

5 Stones Coffee Co
United States
Over 3 years using the app
Zapiet replied December 15, 2024

Thank you so much for your kind words!

We're thrilled to hear that you're loving the app for managing your pickup and delivery orders, and that we were able to assist you.

If you need anything else, we’re always here to help! ☕✨

-Anggy

November 13, 2024

Sandy was so incredibly helpful! Not only did she help me solve the problem I was having, she voluntarily identified other ways to make the checkout process clearer and less confusing to our customers! I couldn't be happier!

Harmony Harvest Farm
United States
10 months using the app
Zapiet replied November 19, 2024

Hello Jessica,

Thank you so much for this lovely comment ! It was my pleasure
Do not hesitate to write us back, if we can help you with anything else.

All the best,

Sandy

December 10, 2024

Great help from Leo. That's why I choose Zapiet? Well if you tried the other "5star" apps, the customer service sucked, the interface and initial set up was appalling, like a kid was programming it. But when you install Zapiet, you pay for that service, set up and ease of having a great app in your store. The developers behind this app definitely know how to do it better than the rest. cheers!

The Halal Food Company
Malaysia
4 days using the app
Zapiet replied December 15, 2024

Thank you for your amazing review!

I'm so glad I could provide the great support you deserve. It’s wonderful to hear that Zapiet stands out for its service, setup, and user-friendly experience.

Our team works hard to make sure you have the best pickup and delivery tools for your store, and your kind words mean the world to us.

Cheers to your success! 🚀✨

-Leo

December 8, 2024

Too many Bugs.
Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA".

It was quite smooth earlier, but have been facing too many issues recently.

Mia Tavola
Singapore
Over 2 years using the app
Zapiet replied December 10, 2024

Hi there,

Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations.

We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix.

That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us.

Klaudia
Senior Support

November 7, 2024

The support was good, and although they do not support Japanese, they were kind enough to help us. Thank you very much.

お菓子処 菜菓亭
Japan
About 3 years using the app
Zapiet replied November 10, 2024

Hi 株式会社いえい,

Thank you so much for taking the time to leave a review—we truly appreciate it!

It was a pleasure to assist you with our Zapiet - Pickup + Delivery app, updating you to the latest version and rates to ensure everything runs smoothly. We're also glad our team could assist with your translations, and we appreciate your understanding regarding our current language support.
Hopefully, in the future, we’ll be able to support the Japanese language as well!

Please don’t hesitate to reach out if you need any assistance; we’ll be happy to help!

Thank you again for your kind words!

Warmest regards,

Krystabel

February 19, 2025

Great app, fast support from team. I use many apps but find this app really good, I recommend everyone to use it.

Černá Růže
Czechia
4 days using the app
Zapiet replied February 20, 2025

Hi Andrej,

Thank you for the the great review and recommendation!

It's a pleasure working with you to help get your store up and running with our app : )

Steph