Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

December 19, 2023

Zapiet is such a great app with awesome customer service. I chat them whenever we have an issue and so far everyone I've spoken with has been patient and kind in helping out the issue until it is resolved! Thank you!

Rococo Floral co.
United States
About 1 year using the app
Zapiet replied December 21, 2023

Hi there,

Thank you for taking the time to leave a review

It was lovely chatting with you and getting your local delivery working with our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

February 26, 2024

Great and super helpful!

Nourished Communities
United Kingdom
Over 3 years using the app
Zapiet replied February 27, 2024

Hi Rollo!

Thank you SO much for this review. ✨ It is always our pleasure to help you. ❤️

J Barjum

December 27, 2023

Functionalities are great - allowing us to set all the conditions/ limitations we can think off. And if there are any bugs, the support team goes above and beyond to debug and identify the culprint in doubly quick time

The Ice Cream Bar Malaysia
Malaysia
Over 2 years using the app
Zapiet replied January 1, 2024

Thank you for your glowing review of Zapiet - Pickup + Delivery! We're thrilled that our app's functionalities have met your expectations, allowing you to set conditions effortlessly. It's fantastic to hear that our support team promptly addresses any bugs, providing a quick and efficient resolution. Your positive feedback is greatly appreciated, and we look forward to continually exceeding your expectations.

Best regards,
Ismail

Edited January 25, 2024

Thank you Diego for your support chat yesterday! I appreciated the quick response and help! He helped us fix our problem and was very patient with us! Thank you Diego!

Perfect Settings
United States
About 1 month using the app
Zapiet replied January 31, 2024

Hello there,

Thank you very much for taking the time to leave a review; it is greatly appreciated!

It was a pleasure chatting with you and assisting in setting up all your pickup and shipping rates using our Zapiet - Pickup + Delivery app.

Should you have any further questions in the future, please do not hesitate to send us a message.

Warm regards,
Jessica & Diego

April 2, 2024

Excellent App and support is top notch!

Meat Mob Delivery
Canada
Over 3 years using the app
Zapiet replied April 5, 2024

Thank you for taking the time to leave a review, it's much appreciated!

I'm glad that I was able to help sort out your pickup & local delivery with our Zapiet - Pickup + Delivery app.

Any other questions or any further assistance, please do not hesitate to reach out.

Warm regard,
Jessica

February 9, 2024

Zapiet is amazing. The app has been a huge help in overcoming some of the limitations of the core Shopify app. The staff at Zapiet has gone above and beyond in helping us configure this app to work exactly as we need it to!

Special Grounds Coffee Co.
United States
17 days using the app
Zapiet replied February 13, 2024

Hi,

We really appreciate your review of the app! Amazing to hear our support team pulled out all the stops for you too.

Best wishes,

Bogi
Assistant Support Manager - Zapiet

March 12, 2024

The live chat help is so helpful. I was dealing with Jessica and she spent a lot of time and care helping me out!

Confetti Sweets - Sherwood Park
Canada
27 days using the app
Zapiet replied March 14, 2024

Hi Kathy,

Thank you very much for taking the time to leave a review

It was a pleasure chatting with you and setting up all your rates within our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

February 15, 2024

la app es intuitiva y con solvencia te da la solución que esperas pero sin duda alguna lo que mejor tiene es su equipo de atención al cliente TODOS sin excepción son amables, y pacientes ante mis dudas y te hacen seguimiento para que todo vaya sobre ruedas.

un 10

Mis Globos
Spain
Over 2 years using the app
Zapiet replied February 19, 2024

Hi there!

Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up distance validation in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else.

-Veno

November 24, 2023

We love the app, it makes our lives so much easier being able to put all our different types of order and delivery services in one place. It is rare we have any issues, and then it's usually is a small compatibility issue with updates or themes, but what really makes it for us is the great customer service when you need it. Sandy has helped us resolve things quickly and checks in to make sure everything is smooth running again. Thank you team.

Chorlton Cheesemongers
United Kingdom
Over 1 year using the app
Zapiet replied November 29, 2023

Hello Christopher,

I'm so happy to see that you're happy with our Zapiet - Pickup + Delivery app. Thank you for taking the time to leave us review!

We'll be near, if ever there is anything else we can help you with.

All the best,

Sandy

November 28, 2023

We've been using this app since 2016 and it's worked very well for us. We recently ran into a small issue and their support team was amazing. They were kind, went above and beyond, and had the issue fixed very quickly.

Peter Sciortino Bakery
United States
Over 7 years using the app
Zapiet replied November 29, 2023

Hi there,

Thank you for taking the time to leave a review and for using our Zapiet - Pickup + Delivery app since 2016

I'm glad I could assist you and your developer in updating to the latest version of app; ensuring a smooth experience for your customers when placing orders is a priority.
If you or your team have any more questions or require further assistance in the future, please feel free to reach out.

All the best,
Jessica