Reviews (5,963)
Overall rating
4.8
May 11, 2024
If you get a chargeback, thats not your fault. they will disable your account
Authority Fitness
United States
Over 2 years using the app
Shopify replied
May 13, 2024
Thank you for taking the time and bringing this to our attention. While the chargeback decisions are completely handled by the financial institutions, the chargeback rate is what payment providers look at to determine whether they can support a business. The chargeback rate is based on the total number of orders and chargebacks filed against the store. If you believe there's a mistake with the disabling of your account, then please get in touch with us here: https://shopify.link/bP6A. Cheers. -Elias, Shop Support