UpPromote Affiliate Marketing
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Reviews (3,506)
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.
When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.
Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
This is Stark from the UpPromote support team. Thank you for sharing your honest thoughts. It seems there may be some confusion about two of our features. The "Post-purchase popup" appears after a successful purchase to invite customers to become your affiliates, while "Convert signed-up customers" automatically creates affiliate accounts for the customers listed in your Shopify admin > Customers. Because of how these features work, they can't be used at the same time. As for your refund request, we feel we haven't discussed it thoroughly enough — and we never intend to take any user's money unfairly. We've sent you a follow-up email about this and hope you can review it so we can resolve everything for you. Best regards!
